Tech Alignment Engineer - Proactive IT Support (Hybrid)

IT Solutions; Fort Washington (Montgomery County); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

Paid time off

401K

Life insurance

Disability insurance

Mental health support

Training & exams

Bonuses

Job summary

IT Solutions is seeking an Engineers, Technical Alignment to support the Technology Alignment Department across the Greater Philadelphia Area. You will ensure client technologies function properly and reduce reactive support, reporting to the Technology Alignment Manager and collaborating with multiple departments to keep operations optimal.

Ideal candidates have 1–5 years in technical support, MSP exposure, and strong Windows/VMware expertise.

Qualifications

• Post-secondary diploma or bachelor's degree in Computer Science or Information Technology.
• 1–5 years proven technical support experience.
• Any of the following professional IT certifications: Microsoft, Citrix, Sophos, Cisco, CompTIA.
• Previous experience working with a Managed service provider is an asset.

Responsibilities

• Adhere to our established Technology Alignment processes, procedures, and policies.
• Assist with client onboarding and offboarding procedures.
• Provide proactive IT support to clients, ensuring all physical and digital networks are operating smoothly without any interruptions.
• Monitor and remedy client infrastructure issues and alerts in a timely manner.
• Perform regular onsite proactive services to reduce the need for reactive support.
• Perform regular checks for maintenance installation to ensure all systems are running smoothly.
• Document system reviews, recommendations, internal processes, and procedures.
• Escalate client issues to the Technology Alignment Team Lead if need be.
• Provide additional IT support to other departments as required.
• Participate in after-hours on call and/or on call escalation rotations as assigned.
• Other assignments as instructed by the Technology Alignment Manager.
• Attend regular internal/external meetings.

Skills

VMware

Windows Server

Network Administration

RMM

PSA

ConnectWise

Automate

Datto

Scripting

Troubleshooting

Education

Bachelor's degree in Computer Science or Information Technology

Tools

ConnectWise Automate

Datto

VMware

PowerShell

Cisco

Job description

IT Solutions is seeking an Engineers, Technical Alignment to support the Technology Alignment Department across the Greater Philadelphia Area. You will ensure client technologies function properly and reduce reactive support, reporting to the Technology Alignment Manager and collaborating with multiple departments to keep operations optimal.

Ideal candidates have 1–5 years in technical support, MSP exposure, and strong Windows/VMware expertise.