Technical Alignment Manager

CompassMSP; West Hartford (CT); Hybrid; USD 70,000 - 85,000; Full time

Benefits offered by this job

Competitive pay

Quarterly Bonuses

Progressive PTO

Medical/Dental/Vision/Life/Disability

Tax deferred retirement plan with company match

Career Development and Coaching

Fun work environment!

Job summary

A technology solutions provider in Connecticut seeks a Field Systems Administrator / Technical Alignment Manager to provide proactive support to clients. The role requires expertise in handling internal infrastructures and a proactive mindset for preventing issues. Ideal candidates will have certifications in Microsoft technologies and experience with cloud platforms. This hybrid position involves travel to client sites and the company offers competitive pay and benefits, emphasizing a positive work culture.

Qualifications

• 4+ years of experience in technical roles is required.
• Relevant certifications like MCSA and preference for CCNA, VMware, or Hyper-V.
• Experience with Managed Service Providers and enterprise backup solutions is advantageous.

Responsibilities

• Provide proactive support and manage client infrastructures.
• Analyze systems and networks to identify technology lifecycle issues.
• Create and maintain technical documentation.

Skills

Technical troubleshooting

Customer service

Analytical thinking

Communication

Education

MS, MCSA certifications

Tools

ConnectWise

Windows Server Operating Systems

Exchange and Office 365

Active Directory

Azure

AWS

Job description

Base pay range

$70,000.00/yr - $85,000.00/yr

Field Systems Administrator / Technical Alignment Manager

Remote Status: Hybrid

CompassMSP is a rapidly expanding, award‑winning technology solutions provider in the booming managed services space. Our vision is to be the North American leader in delivering and supporting technology solutions for small & mid‑sized businesses, and we are driven by our mission and core values to be a great place to work and a great company to work with. We have garnered top industry recognition for our thought leadership, growth, and workplace culture.

Summary

The Technical Alignment Manager will be responsible for providing proactive support to an assigned client base, for a variety of internal infrastructures‑including workstations, servers, printers, networks, and vendor‑specific hardware and software. The successful candidate will be highly technical, a natural troubleshooter, customer focused, and have a proactive mindset. This position will work in our Itasca, IL office and requires regular travel to client sites.

Who you are

You are a detail‑oriented self‑starter who takes ownership of your job responsibilities, meets deadlines, and can communicate effectively with teammates, clients, and vendors. You understand the balance between analysis and fixing, and how checklists and standards can produce predictable results. You are driven by proactively preventing problems and implementing best practices that will influence client business success. You work best in a bold, work‑hard, play‑hard, environment. You enjoy organization metrics, analytics, team camaraderie and multitasking, all while working in a fun environment.

Job Requirements

• 4+ years of recent, relevant hands‑on experience
• Required certifications: MS, MCSA
• Preferred certifications: CCNA, VMware or Hyper‑V
• Preferred previous work experience: with a Managed Service Provider
• Preferred systems experience:
  • ConnectWise, Labtech
  • Windows Server Operating Systems
  • Exchange and Office 365
  • Active Directory and Group Policies
  • Sharepoint
  • Azure and AWS
  • DNS, VPN, WAN and LAN connectivity
  • Switches and Routers
  • Firewalls and Security
• Preferred experience with enterprise backup solutions and business continuity solutions
• Excellent written and verbal communication
• Passion for documentation
• Desire to grow personally and professionally
• Desire to work in a fast‑paced and growing organization
• Require a valid driver's license and personal vehicle

Job Responsibilities

• Leverage level 3 technical skills and advanced understanding and working knowledge of Windows Server & Windows 10/11 operating systems including Active Directory, DNS, DHCP, File Services, & Group Policy, cloud computing concepts, and a firm grasp of basic security standards.
• Understand and have working knowledge of networking including Firewall Configuration, Layer 2 and Layer 3 Switching, NATs, vLANs, Routing, & VPNs.
• Understand and have working knowledge of Microsoft 365 including AD Sync, Exchange Online Configuration, Teams, & OneDrive.
• Analyze client systems and network infrastructure to proactively identify technology lifecycle anomalies, issues, faults, trends, and risks and implement action plans to resolve issues.
• Collaborate with the vCIO and Project Teams to educate and present to clients on best use and configuration of System & Network infrastructure‑concepts, options, and solutions (IT roadmap).
• Create and maintain technical documentation to include both system reviews, recommendations, and best practices.
• Review and complete all proactive tickets according to SLA.
• Communicate with clients for all scheduled proactive visits‑goals, results, incident progress, and impending changes and/or agreed outages.
• Participate in onboarding new clients, including performing network assessments and creating technical documentation.
• Lift and move computer and network equipment.
• Participate in a scheduled On‑Call rotation as well as perform occasional after‑hours duties as needed.

Job Benefits

• Competitive pay
• Quarterly Bonuses
• Progressive PTO
• Medical/Dental/Vision/Life/Disability available
• Tax deferred retirement plan with company match
• Career Development and Coaching
• Fun work environment!

Our Commitment to Inclusion

Step into a role that respects your individuality and supports your growth. CompassMSP is proud to be an Equal Opportunity Employer.

CompassMSP is committed to fair and equitable compensation practices.

Compensation for this role ranges from $75,000 to $85,000. Actual compensation is based on various factors including but not limited to work location, and relevant skills and experience.