Strategic Technical Account Partner

Sift; United States; A distancia; USD 120.000 - 170.000; Jornada completa

Descripción de la vacante

Sift seeks a Technical Account Manager to act as a technical diagnostician for a portfolio of strategic and premium accounts. You will partner with the Customer Success Manager to translate complex technical findings into business value for both engineers and executives.

You will build technical health plans, guide best practices for workflow design, and own continuity post-go-live while surfacing risks and driving optimization across multiple teams.

Formación

• 5+ years in a technical, customer-facing role such as Technical Account Manager, Solutions Engineering, Implementation, or Technical Support.
• Experience in fraud or payments is required.
• Adept at reading workflows, labeling practices, and score behavior to catch drift before escalation.
• Strong data-analysis capabilities and ability to pull/account-specific data.

Responsabilidades

• Serve as the named, persistent technical partner for a portfolio of strategic and premium accounts in close alignment with the CSM.
• Build and maintain a technical success plan for each account with the CSM.
• Diagnose and guide customers on best practices for workflow design and configuration hygiene.
• Own implementation continuity after go-live with the CSM.
• Run recurring technical health reviews and diagnostic readouts with the CSM, surfacing risks and optimization plans.
• Help customers navigate model releases by analyzing score behavior changes and translating to business impact.
• Operationalize TASA fraud strategy and recommendations inside the customer's Sift environment.

Conocimientos

Technical account management

Fraud/payments domain experience

Pattern recognition

SQL

Python

Communication of technical to business

Cross-functional collaboration

ML concepts familiarity

Health reviews / QBR cadence

Herramientas

SQL

Python

Descripción del empleo

Sift seeks a Technical Account Manager to act as a technical diagnostician for a portfolio of strategic and premium accounts. You will partner with the Customer Success Manager to translate complex technical findings into business value for both engineers and executives.

You will build technical health plans, guide best practices for workflow design, and own continuity post-go-live while surfacing risks and driving optimization across multiple teams.