Technical Account Manager (Fully Remote)

Sift; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Sift is looking for a technical diagnostician embedded with customers to read workflows, catch drift, and prevent escalation. You will own technical health for accounts and partner with Customer Success, Support, and Engineering.

You will build deep familiarity with each customer's implementation and roadmap, acting as the persistent technical partner for strategic accounts in close alignment with the CSM. The role emphasizes pattern recognition across APIs, webhooks, JSON, data logs, and

Qualifications

• 5+ years in a technical, customer-facing role such as TAM or Solutions Engineer.
• Hands-on experience with APIs, webhooks, JSON, and data logs.
• Familiarity with ML concepts and health reviews.

Responsibilities

• Serve as the persistent technical partner for strategic accounts in close alignment with the CSM.
• Diagnose and guide customers on best practices for workflow design and configuration hygiene.
• Coordinate technical response during active fraud attacks, keeping all teams aligned.

Skills

Troubleshooting

Customer-facing

APIs & JSON

Data logs

ML concepts

Job description

• Operate as a technical diagnostician embedded with customers, reading workflows and catching drift before escalation.
• Own technical health for accounts, connecting with Customer Success, Support, and Engineering.
• Build deep familiarity with each customer's implementation and roadmap.

What you'll do:

• Serve as the persistent technical partner for strategic accounts in close alignment with the CSM.
• Diagnose and guide customers on best practices for workflow design and configuration hygiene.
• Coordinate technical response during active fraud attacks, keeping all teams aligned.

What you'll bring:

• 5+ years in a technical, customer-facing role such as TAM or Solutions Engineering.
• Strong pattern recognition across APIs, webhooks, JSON, and data logs.
• Familiarity with machine learning concepts and experience running technical health reviews.

Sift

Sift is the AI-powered fraud platform securing digital trust for leading global businesses. The company serves more than 700 customers with a data network scoring 1 trillion events per year, fostering a diverse, equitable, and inclusive workplace.