Strategic TAM: AI, API & Cloud Platform Solutions

Gravitee; United States; Hybrid; USD 189,000 - 231,000; Full time

Benefits offered by this job

Competitive medical coverage

Pension / 401k program options

Stock options - you build it, you own

Hybrid work culture

25 days holiday

Mental health days + wellness

Birthday off

Professional development budget

Quarterly team events

Endless growth opportunities

Job summary

Gravitee is seeking a Technical Account Manager (TAM) to own post-sales technical engagements for a tiered enterprise portfolio. You will guide customers from onboarding to production within six months and serve as their technical thought leader, ensuring successful adoption and growth across cloud-native environments.

You will run advisory rhythms with QBRs and roadmaps, spot expansion opportunities, and coordinate with Product and Engineering to deliver high-impact outcomes.

Qualifications

• Strong technical background in SaaS, cloud, platform, infrastructure, or software environments.
• Experience with APIs, integrations, platform technologies, or modern cloud-native architectures.
• Hands-on experience implementing or deploying technical platforms into customer or production environments.
• Experience with Docker and/or Kubernetes deployments.

Responsibilities

• Onboard to Production: Guide new customers from signature to production in under six months through architecture guidance, best practices, and use case design, working alongside an onboarding manager and FDE/PS or partner delivery.
• Run a Tiered Portfolio: Prioritise deliberately across a book of enterprise accounts, judge where your time creates the most value, hold scope, and route work to the right team when it is not yours to absorb.
• Own the Advisory Rhythm: Deliver QBRs, release briefings, and technical roadmaps, and drive value realisation against each customer's ROI targets.
• Growth & Retention: Spot expansion and usage signals early, feed them to the account team, and protect retention across your book.
• Customer Advocacy: Champion your customers inside Product and Engineering, with business impact attached, through our structured feature request process.
• Field Contribution: Strengthen the wider team with demos, reusable assets, architecture design, and enablement content.
• Values Advocacy: Ensure customer interactions live and breathe Gravitee core values: Passion, Hold Nothing Back, and Professionalism.

Skills

SaaS platforms

Cloud infrastructure

Troubleshooting

Customer-facing communication

Travel readiness

Tools

Docker

Kubernetes

Java

Python

Job description

Gravitee is seeking a Technical Account Manager (TAM) to own post-sales technical engagements for a tiered enterprise portfolio. You will guide customers from onboarding to production within six months and serve as their technical thought leader, ensuring successful adoption and growth across cloud-native environments.

You will run advisory rhythms with QBRs and roadmaps, spot expansion opportunities, and coordinate with Product and Engineering to deliver high-impact outcomes.