Technical Account Manager — Enterprise Solutions & Equity

AvePoint, Inc.; Chicago (IL); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with match

Unlimited PTO

Dental benefits

Job summary

AvePoint, Inc. is seeking a Technical Account Manager to serve as the primary technical contact for enterprise customers in Chicago. You will guide platform integrations and manage account operations to deliver expert solutions that improve reliability and adoption.

The role includes onsite/remote workshops, ongoing technical guidance, and coordinating across AvePoint’s product lines to meet complex customer needs.

Qualifications

• University Degree in Computer Science or Engineering.
• Excellent customer-facing communication and organizational skills.
• SharePoint administration, configuration and installation experience.
• Office 365 administration and configuration experience.
• Understanding of SharePoint version differences.
• Working knowledge of SQL Server and clustering.
• Install and maintain Windows Server, IIS, and SQL Server integration with SharePoint.
• Knowledge of TCP/IP, DHCP, DNS, Active Directory, SMTP.
• Able to work independently and in a team, quick to learn.

Responsibilities

• Lead as TAM for enterprise clients, coordinating support and solution delivery.
• Provide technical guidance and assessment across product operations lifecycle.
• Deliver onsite and remote workshops, consultancy and training projects.
• Perform long-term engagements to meet current and future customer needs.
• Offer Tier III technical support for high-sensitivity cases.
• Align AvePoint products to customer business needs and benefits.

Skills

Customer communication

Project management

Presentation skills

Organizational skills

Education

Bachelor's degree in CS/Engineering

Tools

SharePoint

Office 365

SQL Server

Windows Server

IIS

Active Directory

Job description

AvePoint, Inc. is seeking a Technical Account Manager to serve as the primary technical contact for enterprise customers in Chicago. You will guide platform integrations and manage account operations to deliver expert solutions that improve reliability and adoption.

The role includes onsite/remote workshops, ongoing technical guidance, and coordinating across AvePoint’s product lines to meet complex customer needs.