Technical Account Manager

AvePoint, Inc.; Chicago (IL); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with match

Unlimited PTO

Dental benefits

Job summary

AvePoint, Inc. is seeking a Technical Account Manager to serve as the primary technical contact for enterprise customers in Chicago. You will guide platform integrations and manage account operations to deliver expert solutions that improve reliability and adoption.

The role includes onsite/remote workshops, ongoing technical guidance, and coordinating across AvePoint’s product lines to meet complex customer needs.

Qualifications

• University Degree in Computer Science or Engineering.
• Excellent customer-facing communication and organizational skills.
• SharePoint administration, configuration and installation experience.
• Office 365 administration and configuration experience.
• Understanding of SharePoint version differences.
• Working knowledge of SQL Server and clustering.
• Install and maintain Windows Server, IIS, and SQL Server integration with SharePoint.
• Knowledge of TCP/IP, DHCP, DNS, Active Directory, SMTP.
• Able to work independently and in a team, quick to learn.

Responsibilities

• Lead as TAM for enterprise clients, coordinating support and solution delivery.
• Provide technical guidance and assessment across product operations lifecycle.
• Deliver onsite and remote workshops, consultancy and training projects.
• Perform long-term engagements to meet current and future customer needs.
• Offer Tier III technical support for high-sensitivity cases.
• Align AvePoint products to customer business needs and benefits.

Skills

Customer communication

Project management

Presentation skills

Organizational skills

Education

Bachelor's degree in CS/Engineering

Tools

SharePoint

Office 365

SQL Server

Windows Server

IIS

Active Directory

Job description

AvePoint is the unifying Trust Layer for AI. AvePoint enables more than 28,000 organizations and 6,000 channel partners to protect, secure, and govern their entire AI estate across data, infrastructure, AI and agents for Microsoft, Google, Salesforce, and other leading cloud environments — so that enterprises can deploy AI with confidence and scale innovation without scaling risk. To learn more, visit www.avepoint.com .

About AvePoint:

Beyond Secure. AvePoint is the global leader in data security, governance, and resilience, going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to collaborate with confidence. Over 25,000 customers worldwide rely on the AvePoint Confidence Platform to prepare, secure, and optimize their critical data across Microsoft, Google, Salesforce, and other collaboration environments. AvePoint’s global channel partner program includes approximately 5,000 managed service providers, value-added resellers, and systems integrators, with our solutions available in more than 100 cloud marketplaces. To learn more, visit www.avepoint.com .

At AvePoint, we are committed to investing in our people. Agility, passion and teamwork set us up to do our best work and foster a culture where you are empowered to craft your career, make an impact, and own (y)our future. Unleash the power of you!

Overview

Do you havepassionfor customer satisfaction and the skills to troubleshoot in a complex technical environment? Does the idea of providing guidance and mentorship to junior Support Engineers motivate you?We’relooking for someone who can quickly become an expert in delivering exceptional solutions that nurture customer retention,fosterstechnical growth in support, andimprovesproduct reliability.

What will you be doing?

The Technical Account Manager (TAM) serves as the key technical point of contact for AvePoint enterprise customers. The TAM works in a consultative role toassistinthe successfulplatform integrations and account management to provide existing customers with technical recommendations through the customer’s product operations lifecycle. In addition, the TAM will provide Tier III support for accounts and cases which need sensitive technical care.

Your responsibilities will include:

• Leading as thetechnical account manageronenterprise level clients to coordinate support efforts and organize solution delivery.
• Maintainingcustomer technical account portfolio toprovidetechnical guidance and recommendation
• Fulfillingonsite and remote workshops, consultancy, conception,deliveryand training projects based on customer needs
• Performinglong-term engagements tomaintaincurrent and future needs of our customers
• Performingremote or onsite professional service and platform integration engagements for existing clients
• Becomingan expert in the features, benefits of our applications
• AligningAvePoint’sproduct line to provide a comprehensive solution that satisfies the customer’s business needs

OK,I'minterested... is this the job for me?

Weare lookingfor people who value agility,passionand teamwork; those who can bring fresh ideas to the table and want the opportunity to learn, grow, and expand their careers. Bring your aptitude and build upon what you do best for our customers, partners, team, and you.

Other qualitiesyou'llneed to be a fit for this role include:

• University Degree (Computer Science/Engineering majors preferred)
• Excellent customer facing written/verbal communication, organization, presentation, and project management skills
• Working experience with Microsoft SharePoint administration,configurationand installation
• Working experience with Office 365 administration and configuration
• Understanding ofthedifferences between the SharePoint versions
• Working knowledge of current and former versions of Microsoft SQL Server and cluster
• Must be able to install, configure, andmaintaincurrent and former versions of Windows Server,IISand SQL Server and how these software components integrate with SharePoint
• Working knowledge of TCP/IP, DHCP, DNS, Active Directory, SMTP, and DHCP technologies
• Ability to work individually and within a highly collaborative team setting
• Willingness to learn and adapt in a fast-paced environment

The Salary Range for this role is $75,000 - $100,000. At AvePoint, we strive to offer competitive, fair, and equitable total rewards. The listed salary range represents a good faith estimate, with final offers based on location, experience, skills, and qualifications. The listed range reflects base salary only; our total rewards include base salary, comprehensive benefits (medical, dental, vision, 401(k) with match, unlimited PTO), and depending on the role, bonuses, commissions, or equity (RSUs). We welcome compensation discussions-apply even if your expectations fall outside the range.