Technical Account Manager

AvePoint; Chicago (IL); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with match

Unlimited PTO

Job summary

AvePoint is seeking a Technical Account Manager (TAM) to be the key technical contact for enterprise customers, guiding platform integrations and account management. The TAM works in a consultative role to support successful deployments and provide Tier III technical support for complex cases.

Your responsibilities include leading on-site and remote workshops, delivering consultancy, configuration and training projects, and maintaining ongoing engagements to meet current and future customer

Qualifications

• University Degree (Computer Science/Engineering majors preferred)
• Excellent customer facing written/verbal communication, organization, presentation, and project management skills
• Working experience with Microsoft SharePoint administration, configuration and installation
• Working experience with Office 365 administration and configuration
• Understanding of the differences between SharePoint versions
• Working knowledge of current and former versions of Microsoft SQL Server and cluster
• Must be able to install, configure, and maintain current and former versions of Windows Server, IIS and SQL Server and how these software components integrate with SharePoint
• Working knowledge of TCP/IP, DHCP, DNS, Active Directory, SMTP, and DHCP technologies
• Ability to work individually and within a highly collaborative team setting
• Willingness to learn and adapt in a fast-paced environment

Responsibilities

• Leading as the technical account manager on enterprise level clients to coordinate support efforts and organize solution delivery
• Maintaining customer technical account portfolio to provide technical guidance and recommendation
• Fulfilling onsite and remote workshops, consultancy, conception, delivery and training projects based on customer needs
• Performing long-term engagements to maintain current and future needs of our customers
• Performing remote or onsite professional service and platform integration engagements for existing clients
• Becoming an expert in the features and benefits of our applications
• Aligning AvePoint’s product line to provide a comprehensive solution that satisfies the customer’s business needs

Skills

Customer-facing communication

Project management

Team collaboration

Troubleshooting in complex tech env

Mentoring junior engineers

Education

University Degree in Computer Science or Engineering

Tools

SharePoint administration

Office 365 administration

Windows Server administration

SQL Server administration

IIS

Active Directory

TCP/IP networking

Job description

Beyond Secure. AvePoint is the global leader in data security, governance, and resilience, going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to collaborate with confidence. Over 25,000 customers worldwide rely on the AvePoint Confidence Platform to prepare, secure, and optimize their critical data across Microsoft, Google, Salesforce, and other collaboration environments. AvePoint’s global channel partner program includes approximately 5,000 managed service providers, value-added resellers, and systems integrators, with our solutions available in more than 100 cloud marketplaces. To learn more, visit www.avepoint.com .

At AvePoint, we are committed to investing in our people. Agility, passion and teamwork set us up to do our best work and foster a culture where you are empowered to craft your career, make an impact, and own (y)our future. Unleash the power of you!

Overview

Do you havepassionfor customer satisfaction and the skills to troubleshoot in a complex technical environment? Does the idea of providing guidance and mentorship to junior Support Engineers motivate you?We’relooking for someone who can quickly become an expert in delivering exceptional solutions that nurture customer retention,fosterstechnical growth in support, andimprovesproduct reliability.

What will you be doing?

The Technical Account Manager (TAM) serves as the key technical point of contact for AvePoint enterprise customers. The TAM works in a consultative role toassistinthe successfulplatform integrations and account management to provide existing customers with technical recommendations through the customer’s product operations lifecycle. In addition, the TAM will provide Tier III support for accounts and cases which need sensitive technical care.

Your responsibilities will include:

• Leading as thetechnical account manageronenterprise level clients to coordinate support efforts and organize solution delivery.
• Maintainingcustomer technical account portfolio toprovidetechnical guidance and recommendation
• Fulfillingonsite and remote workshops, consultancy, conception,deliveryand training projects based on customer needs
• Performinglong-term engagements tomaintaincurrent and future needs of our customers
• Performingremote or onsite professional service and platform integration engagements for existing clients
• Becomingan expert in the features, benefits of our applications
• AligningAvePoint’sproduct line to provide a comprehensive solution that satisfies the customer’s business needs

OK,I'minterested... is this the job for me?

Weare lookingfor people who value agility,passionand teamwork; those who can bring fresh ideas to the table and want the opportunity to learn, grow, and expand their careers. Bring your aptitude and build upon what you do best for our customers, partners, team, and you.

Other qualitiesyou’llneed to be a fit for this role include:

• University Degree (Computer Science/Engineering majors preferred)
• Excellent customer facing written/verbal communication, organization, presentation, and project management skills
• Working experience with Microsoft SharePoint administration,configurationand installation
• Working experience with Office 365 administration and configuration
• Understanding ofthedifferences between the SharePoint versions
• Working knowledge of current and former versions of Microsoft SQL Server and cluster
• Must be able to install, configure, andmaintaincurrent and former versions of Windows Server,IISand SQL Server and how these software components integrate with SharePoint
• Working knowledge of TCP/IP, DHCP, DNS, Active Directory, SMTP, and DHCP technologies
• Ability to work individually and within a highly collaborative team setting
• Willingness to learn and adapt in a fast-paced environment

The Salary Range for this role is $75,000 - $100,000. At AvePoint, we strive to offer competitive, fair, and equitable total rewards. The listed salary range represents a good faith estimate, with final offers based on location, experience, skills, and qualifications. The listed range reflects base salary only; our total rewards include base salary, comprehensive benefits (medical, dental, vision, 401(k) with match, unlimited PTO), and depending on the role, bonuses, commissions, or equity (RSUs). We welcome compensation discussions.

Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws andour Privacy Notice .

Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.