Strategic Technical Account Manager, Medical Education Tech

Arthrex; United States; On-site; USD 80,000 - 100,000; Full time

Job summary

A global medical device leader is seeking a Technical Account Manager to join their Medical Education Technology team. This role is responsible for driving customer success and adoption of learning programs, ensuring customer satisfaction, and managing key software products. The ideal candidate should have a Bachelor's degree and at least three years of experience in a related field, with skills in customer success management and project management. Passion for enhancing customer outcomes is essential. This position is located in the United States.

Qualifications

• 3 years of Technical Account experience in a medical device or technology organization required.
• Experience in roles related to Technical Account Management or public speaking preferred.

Responsibilities

• Responsible for customer success and adoption of Medical Education Technology.
• Act as the main contact for customers, ensuring satisfaction and successful outcomes.
• Measure and report on customer health and progress metrics.
• Guide customers to enhance their digital learning programs.
• Develop policies and training guides related to customer support.

Skills

Customer success management

Project management

Communication skills

Consulting skills

Organizational skills

Education

Bachelor’s Degree in business administration or education

Tools

Planhat

Salesforce

UserPilot

Asana

Job description

A global medical device leader is seeking a Technical Account Manager to join their Medical Education Technology team. This role is responsible for driving customer success and adoption of learning programs, ensuring customer satisfaction, and managing key software products. The ideal candidate should have a Bachelor's degree and at least three years of experience in a related field, with skills in customer success management and project management. Passion for enhancing customer outcomes is essential. This position is located in the United States.