Strategic Technical Account Manager - Managed Services

Archer; United States; On-site; USD 110,000 - 190,000; Full time

Job summary

Planet Technologies, a leading Microsoft services provider, seeks a Technical Account Manager to support strategic clients within the public sector. You will ensure delivery of Advantage Services, guide customers, and manage a team of engineers to achieve business objectives.

You’ll work across Managed Services to drive customer success, prepare reports, and identify opportunities for value and expansion while coordinating with internal teams for escalations and renewals.

Qualifications

• Five+ years of experience in IT customer account management or IT project management.
• Experience with large, remotely based teams and multiple complex projects.
• Ability to assimilate information quickly and manage multiple priorities.

Responsibilities

• Manage and support assigned accounts with focus on customer retention and daily interactions.
• Oversee service delivery to ensure IT services meet or exceed SLAs and are resolved promptly.
• Identify opportunities to increase customer satisfaction and value-adds.
• Direct work of customers' technical resources and escalation points.
• Coordinate with internal teams for technical escalations and opportunities with Account Executives.
• Prepare monthly internal and client reports and manage hourly contract work per PMO guidelines.
• Oversee Microsoft FastTrack engagements and renewals.

Skills

Customer account management

Project management

CRM knowledge

Stakeholder communication

Trusted advisor

Education

Bachelor’s degree

PMP certification preferred

Tools

CRM & helpdesk systems

Microsoft tools

Job description

Planet Technologies, a leading Microsoft services provider, seeks a Technical Account Manager to support strategic clients within the public sector. You will ensure delivery of Advantage Services, guide customers, and manage a team of engineers to achieve business objectives.

You’ll work across Managed Services to drive customer success, prepare reports, and identify opportunities for value and expansion while coordinating with internal teams for escalations and renewals.