Strategic Service Account Manager

Peak Technologies; Las Vegas (NV); On-site; USD 55,000 - 85,000; Full time

Job summary

Peak Technologies is seeking a Service Account Manager to foster long-term client relationships and ensure satisfaction with our products and services. This role emphasizes understanding client needs, coordinating with internal teams, and driving retention and growth opportunities.

You will act as the main liaison for clients, address inquiries, and collaborate across sales, technical support, and operations to deliver timely, high-quality solutions.

Qualifications

• Bachelor's degree in business administration, marketing, or related field (or equivalent work experience).
• Experience in customer service, account management, or sales, preferably in technology or services.
• Experience in consultative selling and managed services.
• Experience with SOW and MSA management.
• Excellent communication and interpersonal skills.

Responsibilities

• Build and maintain strong relationships with assigned clients.
• Serve as the primary point of contact for client inquiries and concerns.
• Understand client needs and objectives to address requirements.
• Collaborate with sales, technical support, and operations to resolve issues.
• Identify opportunities to upsell or cross-sell products and services.
• Monitor accounts, track usage, and analyze data for trends.
• Develop strategies to enhance client satisfaction and loyalty.
• Provide updates and reports to management on client interactions and satisfaction.
• Stay informed about industry trends and market developments.
• Participate in training sessions to enhance product knowledge and customer service skills.

Skills

Client relationship mgmt

Account management

Consultative selling

SOW/MSA management

CRM software

Communication

Team collaboration

Education

Bachelor's degree in business/related field

Tools

MS Office Suite

CRM software

Job description

Peak Technologies is seeking a Service Account Manager to foster long-term client relationships and ensure satisfaction with our products and services. This role emphasizes understanding client needs, coordinating with internal teams, and driving retention and growth opportunities.

You will act as the main liaison for clients, address inquiries, and collaborate across sales, technical support, and operations to deliver timely, high-quality solutions.