Strategic Service Account Manager

Peak Technologies; Houston (TX); On-site; USD 55,000 - 70,000; Full time

Job summary

Peak Technologies in Houston, TX is seeking a Service Account Manager 1 to nurture client relationships, understand needs, and coordinate with internal teams to deliver solutions. You will serve as primary contact, drive retention and growth, and coordinate SOW/MSA with sales, support, and operations to ensure timely resolutions.

You will engage in cross-functional teamwork, monitor usage data, and stay informed about industry trends to continually improve service quality and client satisfaction.

Qualifications

• Bachelor's degree in business, marketing, or related field or equivalent work experience.

Responsibilities

• Build and maintain strong relationships with assigned clients.
• Serve as the primary point of contact for client inquiries, requests, and concerns.
• Understand client needs and objectives to address requirements.
• Collaborate with internal teams, including sales, technical support, and operations, to ensure timely and satisfactory resolution of client issues.
• Proactively identify opportunities to upsell or cross-sell products and services to existing clients.
• Monitor client accounts, track usage, and analyze data to identify trends and opportunities for improvement.
• Develop and implement strategies to enhance client satisfaction and loyalty.
• Provide regular updates and reports to management regarding client interactions, feedback, and satisfaction levels.
• Stay informed about industry trends, competitor activities, and market developments.
• Participate in training sessions and workshops to enhance product knowledge and customer service skills.

Skills

Relationship management

Communication skills

Consultative selling

SOW/MSA management

CRM software

MS Office

Time management

Problem-solving

Team collaboration

Data analysis

Education

Bachelor's degree in business administration, marketing, or related field

Tools

CRM software

Microsoft Office Suite

Job description

Peak Technologies in Houston, TX is seeking a Service Account Manager 1 to nurture client relationships, understand needs, and coordinate with internal teams to deliver solutions. You will serve as primary contact, drive retention and growth, and coordinate SOW/MSA with sales, support, and operations to ensure timely resolutions.

You will engage in cross-functional teamwork, monitor usage data, and stay informed about industry trends to continually improve service quality and client satisfaction.