Strategic Service Account Manager

Peak Technologies; Columbus (OH); On-site; USD 55,000 - 90,000; Full time

Job summary

Peak Technologies is seeking a Service Account Manager I to maintain and cultivate client relationships, understand needs, and coordinate with internal teams to deliver solutions. This role focuses on customer satisfaction, retention, and growth opportunities across technology services.

You will act as the liaison between clients and Peak, managing inquiries, tracking usage, and identifying upsell opportunities while staying informed on industry trends and driving continuous improvement.

Qualifications

• Bachelor's degree in business, marketing, or related field (or equivalent work experience).
• Proven experience in customer service, account management, or sales, preferably in a technology or service-oriented industry.
• Proven experience in consultative selling and managed services.
• Proven experience with Statement of Work (SOW) and Master Service Agreements (MSA) management.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
• Strong problem-solving abilities and attention to detail.
• Ability to work effectively both independently and as part of a team.
• Proficiency in Microsoft Office Suite and customer relationship management (CRM) software.
• Demonstrated ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong organizational and time management skills.

Responsibilities

• Build and maintain strong relationships with assigned clients.
• Serve as the primary point of contact for client inquiries, requests, and concerns.
• Understand client needs and objectives to effectively address their requirements.
• Collaborate with internal teams, including sales, technical support, and operations, to ensure timely and satisfactory resolution of client issues.
• Proactively identify opportunities to upsell or cross-sell products and services to existing clients.
• Monitor client accounts, track usage, and analyze data to identify trends and opportunities for improvement.
• Develop and implement strategies to enhance client satisfaction and loyalty.
• Provide regular updates and reports to management regarding client interactions, feedback, and satisfaction levels.
• Stay informed about industry trends, competitor activities, and market developments.
• Participate in training sessions and workshops to enhance product knowledge and customer service skills.

Skills

Client relationship management

Consultative selling

Communication skills

Problem solving

Time management

Team collaboration

Education

Bachelor's degree in business administration, marketing, or related field

Tools

CRM software

Microsoft Office Suite

Job description

Peak Technologies is seeking a Service Account Manager I to maintain and cultivate client relationships, understand needs, and coordinate with internal teams to deliver solutions. This role focuses on customer satisfaction, retention, and growth opportunities across technology services.

You will act as the liaison between clients and Peak, managing inquiries, tracking usage, and identifying upsell opportunities while staying informed on industry trends and driving continuous improvement.