Strategic Service Account Manager

Peak Technologies, Inc.; Charleston (SC); On-site; USD 60,000 - 90,000; Full time

Job summary

Peak Technologies, Inc. is seeking a Service Account Manager 1 to maintain and cultivate client relationships, ensuring satisfaction with products and services.

The role acts as a liaison, coordinating with sales, technical support, and operations to deliver solutions and drive retention and growth. You will understand client needs, manage inquiries, and identify opportunities to upsell or cross-sell while monitoring accounts and analyzing usage data to spot improvement opportunities.

Qualifications

• Bachelor's degree required or equivalent work experience.
• Proven experience in customer service, account management, or sales.
• Experience with SOW and MSA management.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Build and maintain strong relationships with assigned clients.
• Serve as the primary point of contact for client inquiries, requests, and concerns.
• Understand client needs and objectives to effectively address their requirements.
• Collaborate with internal teams to ensure timely and satisfactory resolution of client issues.
• Proactively identify opportunities to upsell or cross-sell products and services to existing clients.
• Monitor client accounts, track usage, and analyze data to identify trends and opportunities for improvement.
• Develop and implement strategies to enhance client satisfaction and loyalty.
• Provide regular updates and reports to management regarding client interactions, feedback, and satisfaction levels.
• Stay informed about industry trends, competitor activities, and market developments.
• Participate in training sessions and workshops to enhance product knowledge and customer service skills.

Skills

Communication skills

Problem-solving

Time management

Teamwork

CRM software

MS Office

Education

Bachelor's degree in business administration, marketing, or related field

Tools

CRM software

Microsoft Office Suite

Job description

Peak Technologies, Inc. is seeking a Service Account Manager 1 to maintain and cultivate client relationships, ensuring satisfaction with products and services.

The role acts as a liaison, coordinating with sales, technical support, and operations to deliver solutions and drive retention and growth. You will understand client needs, manage inquiries, and identify opportunities to upsell or cross-sell while monitoring accounts and analyzing usage data to spot improvement opportunities.