Strategic Technical Account Manager – IoT Food Tech

BlakBear; Boston (MA); Hybrid; USD 75,000 - 90,000; Full time

Job summary

BlakBear in Boston, MA is hiring a Technical Account Manager to grow and support our North American customer base. This hybrid role blends sales, customer success, and solutions engineering, driving deals, onboarding, and ongoing technical support.

You’ll be the bridge between product capabilities and customer needs, traveling to sites as needed and building strong, long-term relationships with enterprise clients.

Qualifications

• 3–5 years of experience in a customer-facing role such as account management, customer success, sales engineering, or technical sales.
• Experience ideally in technology, food, or IoT/sensor-related business.
• Comfortable with explaining technical concepts to customers.

Responsibilities

• Support the sales process for new accounts — participate in customer and prospect meetings, demo the product, answer technical questions, help move deals through the pipeline, and follow up to close.
• Own day-to-day relationships with an assigned portfolio of accounts, acting as the primary point of contact for customer needs and questions.
• Understand each customer’s operations, data, and workflows well enough to configure, troubleshoot, and explain how BlakBear’s sensors and software fit into their process.
• Scope and manage customer pilots, from initial setup through evaluation and conversion to full deployment.
• Lead onboarding for new customers, including on-site visits to customer and prospect facilities.
• Monitor account health and usage data, proactively flagging risks and identifying opportunities to expand or improve the customer relationship.
• Translate customer feedback and technical requirements back to the engineering team.

Skills

Customer-facing

Account management

Sales engineering

Technical sales

Data literacy

Travel

Education

Bachelor's degree

Job description

BlakBear in Boston, MA is hiring a Technical Account Manager to grow and support our North American customer base. This hybrid role blends sales, customer success, and solutions engineering, driving deals, onboarding, and ongoing technical support.

You’ll be the bridge between product capabilities and customer needs, traveling to sites as needed and building strong, long-term relationships with enterprise clients.