Strategic Hospitality Tech Account Manager

FoodTec Solutions, Inc.; Raleigh (NC); Vor Ort; USD 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Medical benefits

Dental benefits

401(k) plan

Paid time off

Profit sharing

Short-term disability

Tuition reimbursement

Zusammenfassung

FoodTec Solutions is seeking an Account Manager to serve as the primary relationship manager for an assigned portfolio of restaurant customers. You will coordinate internal resources to ensure customers receive exceptional value from FoodTec’s platform.

The ideal candidate enjoys working directly with customers, is curious about restaurant operations and technology, and thrives in a collaborative, fast-paced environment, with opportunities for career growth in hospitality technology.

Qualifikationen

• 3+ years in account management, customer success, or related role in hospitality/restaurant tech.
• Strong relationship-building and communication skills.
• Bachelor's degree preferred or equivalent professional experience.

Aufgaben

• Build and maintain long-term relationships with assigned customers.
• Serve as the primary contact for account-related matters.
• Understand each customer's business goals and technology needs.
• Coordinate with Support, Professional Services, Product Management, Sales, and Development to address issues.
• Proactively communicate project updates and account activity.
• Help customers maximize value from FoodTec's software and technology solutions.
• Identify opportunities to introduce additional products or services.
• Assist in preparing account reviews and business reports.
• Monitor customer health and identify risks or opportunities.
• Maintain accurate customer information in systems.
• Escalate concerns appropriately while owning the resolution process.
• Contribute to a positive customer experience through responsiveness and professionalism.

Kenntnisse

Relationship-building

Communication

Organizational skills

Cross-department coordination

Learning new software

Problem-solving

Hospitality/POS experience

Ausbildung

Bachelor's degree preferred or equivalent professional experience

Tools

CRM software

POS systems

Jobbeschreibung

FoodTec Solutions is seeking an Account Manager to serve as the primary relationship manager for an assigned portfolio of restaurant customers. You will coordinate internal resources to ensure customers receive exceptional value from FoodTec’s platform.

The ideal candidate enjoys working directly with customers, is curious about restaurant operations and technology, and thrives in a collaborative, fast-paced environment, with opportunities for career growth in hospitality technology.