Account Manager/Customer Success Manager

FoodTec Solutions, Inc.; Needham Heights (MA); On-site; USD 75,000 - 115,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

401(K)

Profit Sharing

Paid Vacation/Holidays

Short Term Disability

Tuition Reimbursement

Job summary

FoodTec Solutions Inc. in Needham, MA is seeking an Account Manager to build lasting relationships with customers, oversee portfolios, and identify new sales opportunities. You will liaise with internal teams to improve the customer experience and help meet ambitious quotas.

You will serve as the main contact for accounts, negotiate contracts, track key metrics, prepare reports, and collaborate with the sales team to grow opportunities within the territory. Occasional travel may be required.

Qualifications

• Ability to manage a portfolio of customers and develop relationships.
• Experience delivering client-focused solutions and meeting sales quotas.
• Strong communication, presentation, and negotiation skills.
• Ability to coordinate with cross-functional teams to improve customer experience.

Responsibilities

• Serve as the lead point of contact for all customer account management matters.
• Build and maintain strong, long-lasting client relationships.
• Negotiate contracts and close agreements to maximize profits.
• Develop trusted advisor relationships with key accounts and stakeholders.
• Ensure timely and successful delivery of solutions according to customer needs.
• Communicate progress of initiatives to stakeholders.
• Forecast and track key account metrics and reports.
• Collaborate with the sales team to grow opportunities within territory.

Skills

Account management

Client relationships

Sales negotiation

Communication

Presentation skills

Education

BA/BS in Business Administration or related

Tools

CRM software

Job description

Account Manager/Customer Success Manager (Needham, MA) Compensation: BOE Full Time

We are looking for an Account Manager to create long-term, trusting relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. Account management responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. Account Managers answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience. This position may require occasional travel. If you are familiar with account management software (CRM), have a flair for client communication and understand consumer behavior, we’d like to meet you. Ideally, candidates for this role will know how to meet ambitious individual and team-wide sales quotas. Ultimately, a successful Account Manager should collaborate with our sales team to achieve quotas while keeping our clients satisfied and engaged with our products and services in the long-run.

Responsibilities

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status
• Collaborate with sales team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed

Skills

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• BA/BS degree in Business Administration, Sales or equivalent experience in Restaurant Management or Hospitality Management
• Hospitality experience (not a requirement but a plus).

About FoodTec Solutions Inc.

FoodTec Solutions Inc. is a premier point-of-sale solution provider in the restaurant industry. FoodTec Solutions offers a comprehensive transaction based system that enables restaurant operators to manage all aspects of their business from order management, delivery, customer management, marketing and management reporting. Headquartered in Needham, Massachusetts, FoodTec Solutions offers a competitive compensation package that includes:

• Medical Insurance
• Dental Insurance
• 401(K)
• Profit Sharing
• Paid Vacation/Holidays
• Short Term Disability
• Tuition Reimbursement

If you desire to make a difference, are committed to bringing the highest quality of service to our customers.

We are not accepting employment agency referrals for this position.