Strategic Technical Account Manager for MSP Growth

Netrio; New York (NY); On-site; USD 100,000 - 125,000; Full time

Job summary

Netrio is seeking a Technical Account Manager in New York City to lead client success and coordinate across Cybersecurity, XDR and Managed IT services.

You will own client escalations, drive governance, report trends and help the Professional Services team deliver projects, while mentoring others and promoting a positive culture. This role requires a Bachelor’s degree or equivalent experience, strong communication, and proven PM skills.

Qualifications

• Excellent written and verbal communication skills, with ability to distill complex messages for technical and non-technical audiences.
• Experience managing technical projects, migrations, upgrades and deployments.
• Strong analytical and problem-solving abilities with attention to detail.

Responsibilities

• Own client technical escalations with the CSM to ensure issues are resolved.
• Ensure clear technical communication across governance teams (Managed IT, CS, XDR, Cybersecurity).
• Report trends and drive service improvement opportunities.
• Drive problem management for recurring issues to completion.
• Assist with vendor due-diligence, DDQ responses, and governance reporting.
• Support onboarding, delivery governance and status reporting for projects.

Skills

Communication

Incident response

Project management

Attention to detail

Time management

Prioritization

Education

Bachelor's degree in IT or related field

Job description

Netrio is seeking a Technical Account Manager in New York City to lead client success and coordinate across Cybersecurity, XDR and Managed IT services.

You will own client escalations, drive governance, report trends and help the Professional Services team deliver projects, while mentoring others and promoting a positive culture. This role requires a Bachelor’s degree or equivalent experience, strong communication, and proven PM skills.