Strategic IT Account Manager — MSP & Security Focus

Rock Technology; Cedar Rapids (IA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

401(k) with matching

Health, Dental and Vision insurance

Paid time off

Job summary

Rock Technology is seeking a proactive Technical Account Manager to oversee strategic client relationships and successful service delivery. You will bridge clients with technical teams, guiding roadmaps and ensuring value through strong communication and leadership in a fast-growing MSP environment.

The role emphasizes Microsoft 365, cybersecurity, backups, and renewal support, with opportunities to upsell and coordinate cross-functional teams. A Driver's license is required.

Qualifications

• 1–4 years in IT account management, help desk leadership, or technical sales.
• Strong understanding of Microsoft 365, EDR/MDR, cloud backups, networking.
• Familiarity with PSA/RMM platforms (HaloPSA, NinjaOne).
• Excellent written and verbal communication.

Responsibilities

• Act as the primary point of contact for assigned clients.
• Conduct regular QBRs and client check-ins.
• Advocate for client needs and ensure service expectations are met.
• Develop and maintain client technology roadmaps aligned with goals.
• Provide recommendations on Microsoft 365, cybersecurity, backups, and modern workplace tools.
• Review infrastructure and performance metrics for improvements.
• Educate clients on cybersecurity best practices and coordinate risk reviews.
• Monitor ticket trends and coordinate with teams for timely resolutions.
• Identify upsell opportunities and support renewals and proposals.

Skills

IT account management

Customer communication

Technical sales

Roadmap planning

Cybersecurity basics

Education

Microsoft 365 Fundamentals

CompTIA Network+/Security+

ITIL Foundations

Tools

HaloPSA

NinjaOne

Job description

Rock Technology is seeking a proactive Technical Account Manager to oversee strategic client relationships and successful service delivery. You will bridge clients with technical teams, guiding roadmaps and ensuring value through strong communication and leadership in a fast-growing MSP environment.

The role emphasizes Microsoft 365, cybersecurity, backups, and renewal support, with opportunities to upsell and coordinate cross-functional teams. A Driver's license is required.