Strategic Technical Account Manager for AI SaaS

Vector Solutions; Cincinnati (OH); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible work arrangements

Generous time off

401(k) matching

Pet Insurance

Tuition Reimbursement

Wellness perks

Job summary

Vector Solutions is seeking a Technical Account Manager for the new Skills Intelligence product. You will own the customer journey from go-live to renewal, lead implementations, drive adoption, and manage renewals and expansion.

You will partner with Sales, Product, and leadership to build a scalable playbook for a brand-new product line within an established company. Join a collaborative team, leverage AI-native tools, and help customers achieve measurable outcomes while shaping the roadmap for

Qualifications

• 3–5 years in software implementation, technical account management, onboarding, or customer success in B2B SaaS.
• Familiarity with industrial manufacturing space is preferred.
• Proven track record of leading implementations with multiple stakeholders from kickoff to go-live.
• Experience owning renewals and retention for a book of business.
• Strong technical aptitude: configuration, data setup, troubleshooting, and quick learning of new platforms.
• Strong project management skills and ability to manage multiple customers.

Responsibilities

• Own each implementation from sales handoff through go-live, including kickoff, configuration, data setup, and training.
• Learn each customer's business processes and goals, then build an implementation plan with timelines, owners, and next steps.
• Run regular status meetings and provide strategic advice to keep projects on track.
• Coordinate with Sales during handoff to capture customer goals and commitments.
• Collaborate with Product, Support, and technical teams to resolve configuration issues.

Skills

Software implementation

Customer success

Project management

Communication

Relationship building

Problem solving

Education

Bachelor's degree preferred

Tools

Salesforce

Microsoft Office

AI tools

Job description

Vector Solutions is seeking a Technical Account Manager for the new Skills Intelligence product. You will own the customer journey from go-live to renewal, lead implementations, drive adoption, and manage renewals and expansion.

You will partner with Sales, Product, and leadership to build a scalable playbook for a brand-new product line within an established company. Join a collaborative team, leverage AI-native tools, and help customers achieve measurable outcomes while shaping the roadmap for