Technical Account Manager — AI-Native Skills Intelligence

Vector Solutions; Tampa (FL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k) matching

Healthcare benefits

Paid time off

Tuition reimbursement

Pet Insurance

Wellness program

Social events

Job summary

Vector Solutions is seeking a Technical Account Manager for its Skills Intelligence product. You will own the customer journey from go-live through adoption and renewal, leading implementations and engagements with Sales, Product, and leadership.

You will help shape the playbook for a brand-new product line within a strong, AI-enabled software company. You will become the primary post-sales owner, guiding customers to value, managing escalations, and building long-term relationships to ensure

Qualifications

• 3–5 years in software implementation, technical account management, onboarding, or customer success.
• Familiarity with industrial manufacturing space is preferred.
• Proven track record of leading implementations with multiple stakeholders from kickoff to go-live.
• Experience owning renewals and retention for a book of business.
• Strong technical aptitude and ability to troubleshoot and configure software.

Responsibilities

• Lead implementations from sales handoff through go-live, including kickoff, configuration, data setup and training.
• Learn customer processes and build an implementation plan with timelines and owners.
• Run status meetings and provide strategic advice to keep projects on track.
• Coordinate with Sales during handoff to capture goals and commitments.
• Resolve configuration issues with Product, Support, and technical teams.
• Act as primary post-go-live contact for support, adoption, and escalations.
• Track usage and lead targeted training to boost engagement.
• Lead business reviews tying usage to customer outcomes.
• Own renewals and growth, forecast renewal risk, and negotiate renewals.

Skills

Software implementation

Technical account management

Project management

Customer success

Communication

B2B SaaS familiarity

Education

Bachelor’s degree

Tools

Salesforce

Microsoft Office

Job description

Vector Solutions is seeking a Technical Account Manager for its Skills Intelligence product. You will own the customer journey from go-live through adoption and renewal, leading implementations and engagements with Sales, Product, and leadership.

You will help shape the playbook for a brand-new product line within a strong, AI-enabled software company. You will become the primary post-sales owner, guiding customers to value, managing escalations, and building long-term relationships to ensure