AI-Driven SaaS Implementation Lead

Vector Solutions; Indianapolis (IN); Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

Comprehensive benefits package to the

Matching 401(k) retirement plan

Healthy work-life balance withFlexible

Generous time off

Tuition Reimbursement Program

Pet Insurance

OnePass Gym/Wellness Discount Program

Calm Health-Employee Membership

Company social events

Employee Resource Groups

Philanthropic opportunities

Job summary

Vector Solutions is seeking an Implementation Manager to launch and support customers, collaborating cross-functionally to automate processes and improve outcomes. You will guide configuration, lead implementation meetings, and apply AI capabilities to optimize workflows while supporting team-wide strategies.

The role requires at least 2 years in customer-facing roles and software implementation, with strong relationship skills, tech savviness, and the ability to work in a hybrid environment

Qualifications

• 2 years in a customer-facing, service-oriented position focusing on relationship management.
• 2 years implementing software for customers and consider yourself tech savvy and able to pick up new technology quickly.
• Ability to perform in a self-managed environment.
• Excellent interpersonal skills are needed to develop strong business relationships with clients.
• Proficient in Microsoft Offices suite (Excel, Word, PowerPoint, Office), CRM (Salesforce), and the ability to learn additional software.
• Confidence presenting new ideas to clients and high-level executives.
• Outstanding customer skills, attention to detail, and expertise in resolving customer issues quickly.
• Excellent communication skills verbally and written in addition to presentation skills.
• Strong work ethic and ability to work independently with minimal supervision.
• Excellent organizational skills.
• Ability to adapt to new conditions, assignments, and deadlines.
• Excellent time management, goal setting and prioritization capability.
• Thrives working in a fast-paced, team environment.

Responsibilities

• Be passionate about implementing Vector Solution's technology to your assigned business unit.
• Be a consultative partner to guide configuration and implementation decisions based on the customer's use case and actively assist with platform configurations and troubleshooting.
• Lead implementation meetings with customer project managers and stakeholders focused on the implementation of the customer's desired outcome.
• Design and manage the potentially custom implementation of larger, more complex partner
• Embrace and apply emerging AI capabilities to improve implementation strategies, streamline workflows, and drive better customer outcomes.
• Work towards professional development goals that align with company initiatives.
• Support the Director of Implementation with team-wide strategies and process
• Be able to brief team leadership or any member of the customer operations organization on project status
• Lead by example and perform duties in a respectful manner
• This role follows a hybrid schedule, with 2-3 days per week in-office
• Ability to travel to customer sites (10-15%) to support onboarding and key milestones
• Other duties as assigned

Skills

Customer-facing

Relationship management

Software implementation

Tech savvy

MS Office

Salesforce CRM

Presentation skills

Communication

Time management

Organizational skills

Education

Bachelor's degree in a related field

Tools

Service Cloud

Churn Zero

Salesforce

Job description

Vector Solutions is seeking an Implementation Manager to launch and support customers, collaborating cross-functionally to automate processes and improve outcomes. You will guide configuration, lead implementation meetings, and apply AI capabilities to optimize workflows while supporting team-wide strategies.

The role requires at least 2 years in customer-facing roles and software implementation, with strong relationship skills, tech savviness, and the ability to work in a hybrid environment