Technical Account Manager – AI SaaS & Renewals

Vector Solutions; New York (NY); In loco; USD 110.000 - 170.000; Tempo pieno

Vantaggi offerti da questo lavoro

Comprehensive benefits package

401(k) matching

Flexible work arrangements

Generous time off

Tuition Reimbursement Program

Pet Insurance

Employee wellness programs

Descrizione del lavoro

Vector Solutions is seeking a Technical Account Manager for its Skills Intelligence product. You will own the customer journey from go-live through adoption and renewal, coordinating with Sales, Product, and leadership to ensure rapid value delivery.

You will lead implementations, drive adoption, monitor health, run business reviews, and own renewals while helping build the playbook for this new product line.

Competenze

• 3-5 years in software implementation, technical account management, onboarding, or customer success, ideally in B2B SaaS.
• Familiarity with industrial manufacturing space is preferred.
• Proven track record of leading implementations with multiple stakeholders from kickoff to go-live.
• Experience owning renewals and retention for a book of business.
• Strong technical aptitude: comfortable with software configuration, data setup, and troubleshooting, and quick to learn new platforms.
• Strong project management skills and the ability to manage multiple customers at once.
• Excellent communication and presentation skills, including the ability to explain technical concepts to senior leaders.
• Comfortable with ambiguity and excited to build processes for a new product.
• Proficient in Salesforce and Microsoft Office, with genuine interest in AI tools.
• Bachelor's degree preferred.

Mansioni

• Lead Skills Implementations from kickoff to go-live with timelines and owners.
• Learn customer processes and build implementation plans with clear steps.
• Run status meetings and provide strategic advice to keep projects on track.
• Coordinate with Sales during handoff to capture goals and commitments.
• Collaborate with Product, Support, and technical teams to resolve issues quickly.
• Act as primary post-go-live contact to handle support and escalations.
• Track usage, drive targeted training, and monitor adoption trends.
• Lead regular business reviews tying usage to customer outcomes.
• Own renewals and growth, including renewal forecasting and negotiations.
• Maintain Salesforce with account health, renewal forecasts, and expansion pipeline.
• Contribute to a scalable Skills playbook and best practices.

Conoscenze

Project management

Communication

Technical aptitude

Renewals

Stakeholder management

Formazione

Bachelor's degree

Strumenti

Salesforce

Microsoft Office

AI tools

Descrizione del lavoro

Vector Solutions is seeking a Technical Account Manager for its Skills Intelligence product. You will own the customer journey from go-live through adoption and renewal, coordinating with Sales, Product, and leadership to ensure rapid value delivery.

You will lead implementations, drive adoption, monitor health, run business reviews, and own renewals while helping build the playbook for this new product line.