IT Solutions & Client Success Lead

DEVsource Technology Solutions; Murray (KY); On-site; USD 70,000 - 90,000; Full time

Job summary

A technology services firm is looking for a Technical Account Manager to build long-term client relationships and ensure high levels of client satisfaction. The ideal candidate will have over 5 years of experience in a service-based environment and a strong understanding of IT solutions. Responsibilities include evaluating client needs, recommending IT services, and proactively managing client communications. This position is crucial for enhancing client operations and involves coordination with various stakeholders in the business.

Qualifications

• 5+ years of experience in a service-based business, preferably with small to mid-sized companies.
• Experience with Managed Services Providers (MSPs) is highly preferred.
• Demonstrated consultative abilities to assess client needs and solve complex challenges.

Responsibilities

• Ensure ongoing client retention by proactively communicating and addressing client needs.
• Evaluate client needs and recommend appropriate IT solutions.
• Act as an escalation point for service-related issues and collections.

Skills

Client relationship management

IT infrastructure understanding

Consultative problem-solving

Communication skills

Microsoft Office Suite proficiency

Education

Bachelor’s Degree in Information Technology or Computer Science

Tools

Remote monitoring and management software

Ticketing systems

Quoting systems

Job description

A technology services firm is looking for a Technical Account Manager to build long-term client relationships and ensure high levels of client satisfaction. The ideal candidate will have over 5 years of experience in a service-based environment and a strong understanding of IT solutions. Responsibilities include evaluating client needs, recommending IT services, and proactively managing client communications. This position is crucial for enhancing client operations and involves coordination with various stakeholders in the business.