Strategic Technical Account Manager — E‑commerce Growth

Madrona Venture Labs; New York (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Unlimited PTO

Job summary

Madrona Venture Labs is hiring a Customer-Facing Technical Account Manager in New York, NY. In this pivotal role, you will bridge connections between clients and internal teams while translating complex performance data into actionable business strategies. Candidates should have over 5 years of experience in technical account management, excellent communication skills, and proficiency with digital marketing platforms. This role offers a competitive salary, uncapped commission, and comprehensive benefits including health insurance and unlimited PTO.

Qualifications

• 5+ years of experience in Technical Account Management, Customer Success, or Performance Marketing Strategy.
• Direct experience in e-commerce, digital marketing technology, or SaaS platforms serving retail brands.
• Deep understanding of digital marketing channels and their impact on e-commerce unit economics.

Responsibilities

• Develop mastery of key e-commerce KPIs and communicate performance drivers to stakeholders.
• Translate A/B testing results into business recommendations demonstrating ROI.
• Own client reporting, including performance dashboards and executive business reviews.
• Interpret performance data to identify opportunities for improvement.
• Educate clients on multi-touch attribution models and analytics.

Skills

E-commerce Metrics Expertise

Client Insights & Reporting

Performance Optimization

Attribution & Analytics Leadership

Communication Skills

Tools

Google Analytics (GA4)

Shopify Analytics

Mixpanel

Job description

Madrona Venture Labs is hiring a Customer-Facing Technical Account Manager in New York, NY. In this pivotal role, you will bridge connections between clients and internal teams while translating complex performance data into actionable business strategies. Candidates should have over 5 years of experience in technical account management, excellent communication skills, and proficiency with digital marketing platforms. This role offers a competitive salary, uncapped commission, and comprehensive benefits including health insurance and unlimited PTO.