Strategic Technical Account Manager — AI Commerce Growth & ROI

SpangleAI Inc.; New York (NY); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k)

Unlimited PTO

Competitive salary with uncapped commission and equity

Job summary

A leading AI commerce company based in New York is seeking a Customer-Facing Technical Account Manager. The successful candidate will collaborate with clients to translate complex data into actionable strategies, enhancing e-commerce performance. Key qualifications include 5+ years in customer success and e-commerce, expertise in digital marketing channels, and hands-on experience with analytics platforms. Offering competitive salary, uncapped commission, health benefits, and unlimited PTO.

Qualifications

• 5+ years of experience in Technical Account Management, Customer Success, Solutions Consulting, or Performance Marketing Strategy.
• Direct experience in e-commerce, digital marketing technology, or SaaS platforms serving retail brands.

Responsibilities

• Develop mastery of key e-commerce KPIs and communicate performance drivers to stakeholders.
• Translate A/B testing results into business recommendations showing ROI.
• Own end-to-end client reporting including performance dashboards and attribution analysis.
• Work with merchants to improve marketing efficiency and conversion outcomes.
• Educate clients on multi-touch attribution models and customer journey analysis.
• Serve as the customer voice internally, partnering with Product and Engineering teams.

Skills

E-commerce Metrics Expertise

Strategic Translation of Data

Client Insights & Reporting

Performance Optimization

Attribution & Analytics Leadership

Cross-Functional Liaison

Tools

Google Analytics (GA4)

Shopify Analytics

Mixpanel

Shopify

SFCC

Magento

WooCommerce

Job description

A leading AI commerce company based in New York is seeking a Customer-Facing Technical Account Manager. The successful candidate will collaborate with clients to translate complex data into actionable strategies, enhancing e-commerce performance. Key qualifications include 5+ years in customer success and e-commerce, expertise in digital marketing channels, and hands-on experience with analytics platforms. Offering competitive salary, uncapped commission, health benefits, and unlimited PTO.