Strategic Technical Account Manager - Cybersecurity

Gurucul; St. Louis (MO); Hybrid; USD 90,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401K

Paid time off

Paid holidays

Job summary

Gurucul is seeking a highly capable Technical Account Manager in St. Louis, MO to grow strategic customer relationships, ensure successful adoption of Gurucul platform, and drive renewals and loyalty.

You’ll engage with executives, SOC/Insider Risk teams, and engineers to deliver value and outcomes. The ideal candidate has deep cybersecurity knowledge, strong project management, and the proactive mindset needed to guide customers through onboarding, rollout, and expansion within Fortune 500 and

Qualifications

• Bachelor’s Degree in Computer Science or related field, or equivalent work experience.
• 2–5 years of experience as a Technical Account Manager.
• At least 5 years in a cybersecurity-related role.
• Understanding of security tools (SIEM, UEBA, XDR, EDR).
• Experience with OS command line, scripting is a plus.
• Excellent communication and interpersonal skills with clients, partners, and stakeholders.

Responsibilities

• Manage assigned customer portfolio and own retention/renewal.
• Develop and maintain relationships with stakeholders at all levels.
• Serve as the primary contact for technical inquiries, issues, escalations.
• Lead onboarding and quarterly business reviews.
• Provide guidance on use case implementation and product adoption.
• Collaborate with sales, PS, support, and product teams.
• Track usage and performance metrics and report outcomes.
• Identify opportunities for upsell and expansion.

Education

Bachelor’s Degree in Computer Science or related field

Tools

SIEM

UEBA

XDR

EDR

OS command line

Job description

Gurucul is seeking a highly capable Technical Account Manager in St. Louis, MO to grow strategic customer relationships, ensure successful adoption of Gurucul platform, and drive renewals and loyalty.

You’ll engage with executives, SOC/Insider Risk teams, and engineers to deliver value and outcomes. The ideal candidate has deep cybersecurity knowledge, strong project management, and the proactive mindset needed to guide customers through onboarding, rollout, and expansion within Fortune 500 and