Global Cybersecurity Customer Success Lead

Domain Tools; Raleigh (NC); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

Basic life insurance

Flexible PTO

Well-being programs

Job summary

DomainTools is seeking a Customer Success Manager to drive adoption, retention and expansion for our cybersecurity solutions with a highly technical audience. You will manage onboarding, ongoing relationship management, and quarterly business reviews, working with an expansion partner to grow bookings across assigned accounts while ensuring customer success metrics are met.

The role requires collaboration with IT leaders and cross-functional teams, travel as needed, and a proven track record in

Qualifications

• 3+ years in global multinational account management roles in technology solutions (Cybersecurity preferred).
• Direct experience with large global organizations (Global 100) and government entities.
• Proven track record in retention and expansion for SaaS solutions.
• Ability to influence senior decision-makers and negotiate based on value and time-to-close.

Responsibilities

• Lifecycle Management & Onboarding: manage hand-offs, facilitate onboarding, lead product training, and drive early adoption.
• Strategic Relationship Management: develop trusted advisor relationships, lead QBRs, share roadmap updates.
• Retention, Expansion, & Revenue: own renewals, collaborate on upsell/cross-sell with expansion partners, maintain accurate forecasts.
• Risk Mitigation & Customer Advocacy: analyze engagement data, lead escalation, identify risks and propose mitigations.
• Internal Leadership & Collaboration: align with Sales on ROI, articulate DomainTools value across teams.

Skills

Account management

SaaS sales

Cybersecurity knowledge

Negotiation

Job description

DomainTools is seeking a Customer Success Manager to drive adoption, retention and expansion for our cybersecurity solutions with a highly technical audience. You will manage onboarding, ongoing relationship management, and quarterly business reviews, working with an expansion partner to grow bookings across assigned accounts while ensuring customer success metrics are met.

The role requires collaboration with IT leaders and cross-functional teams, travel as needed, and a proven track record in