Strategic Cybersecurity Account Manager

Netcraft; Lehi (UT); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

33 days vacation

Equity tracking units

Hybrid and flexible working

401(k) plan with employer match

Private health cover

Learning & development days

Volunteer days

Referral bonuses

Job summary

Netcraft is seeking an Account Manager to own a US-based portfolio, driving renewals and expansions while building trusted relationships with executives and technical teams. You will manage a diverse set of corporate and SMB customers, leveraging CRM tools to operate at scale and partnering with cross-functional teams to maximize value.

This hybrid role requires strong communication skills, a customer-centric mindset, and a passion for cyber security.

Qualifications

• Proven success managing a commercial book of business with responsibility for customer retention, renewals, and revenue growth.
• Strong renewal and expansion track record (≥92%).
• Ability to tailor communication to technical, operational, and executive audiences.

Responsibilities

• Manage a book of corporate and SMB customers across industries in the US.
• Drive renewals, identify expansion opportunities, and act as a trusted advisor.
• Collaborate cross-functionally to ensure successful renewal and upsell execution.
• Meet with customers in person and remotely; understand their requirements and priorities.
• Translate security and product information into business value for stakeholders.

Skills

Commercial book of business

Renewals

Customer retention

Expansion opportunities

Strong communication

Cross-functional collaboration

Executive stakeholder engagement

CRM proficiency

Education

Two years in account management

Tools

CRM tools

Job description

Netcraft is seeking an Account Manager to own a US-based portfolio, driving renewals and expansions while building trusted relationships with executives and technical teams. You will manage a diverse set of corporate and SMB customers, leveraging CRM tools to operate at scale and partnering with cross-functional teams to maximize value.

This hybrid role requires strong communication skills, a customer-centric mindset, and a passion for cyber security.