Strategic Technical Account Manager

Impact Networking, LLC

Austin (TX)

On-site

USD 95,000 - 120,000

Full time

5 days ago

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Benefits offered by this job

Tiffany & Co. Gift Card

Custom Rolex

Performance incentive rewards

PTO 20 days

Sick days 7

Paid holidays 12+

Parental Leave

Education reimbursement

401K + financial advisory

Health, disability, life, dental, and视

Job summary

Impact Networking, LLC is seeking a Technical Account Manager to serve as a trusted technical advisor for managed services clients. You will assess client environments against standards, identify risks, and translate findings into actionable recommendations while partnering with internal delivery teams to ensure stability and alignment with best practices.

The role emphasizes strategic technical visibility, planning, and governance rather than day-to-day ticket work, with a compensation range of

Qualifications

5+ years of IT service delivery with managed services experience preferred.
Ability to perform environment assessments and audits, identifying patterns, risks, and gaps.
Experience progressing beyond support roles into systems engineering or project work.
Strong client-facing communication and business-translation skills.
Hands-on experience with Microsoft 365 and Azure environments.
Working knowledge of networking, endpoints, backup, and DR concepts.
Familiarity with cybersecurity concepts including IAM and endpoint protection.
Experience using MSP tools (RMM, PSA) and documentation platforms.
Bachelor’s degree in Information Technology, Computer Science, or equivalent.

Responsibilities

Serve as the primary technical advisor for assigned client environments.
Conduct structured technical reviews to assess standards, health, and risk.
Maintain visibility into infrastructure, cloud, security posture, asset lifecycle, and license exposure.
Identify risks, gaps, and opportunities with clear business impact.
Translate findings into actionable recommendations for client planning and decisions.
Collaborate with service, engineering, and project teams to validate remediation efforts.
Maintain accurate technical documentation and environment visibility.
Support lifecycle planning by identifying end-of-life and end-of-support risks.
Participate in client meetings to review environment health and actions.