Technical Account Manager: Trusted IT Governance & Advisory

Impact Networking, LLC; Chicago (IL); On-site; USD 95,000 - 120,000; Full time

Benefits offered by this job

PTO & Holidays

Parental Leave

Training & Education reimbursement

Health, disability, life insurance

401(k) retirement plan

Job summary

Impact Networking, LLC seeks a Technical Account Manager to act as a trusted technical advisor for managed services clients. You will assess environments against standards, identify risks, and translate findings into actionable recommendations, partnering with delivery teams and client stakeholders.

This role emphasizes strategic technical visibility and lifecycle planning, guiding remediation efforts alongside engineering and project teams, rather than daily ticket work, with a strong

Qualifications

• 5+ years of experience in IT service delivery with managed services experience strongly preferred.
• Proven ability to perform environment assessments and technical reviews to identify risks and gaps.
• Experience progressing beyond support roles into systems engineering, implementation, or project work.
• Strong client-facing communication skills with the ability to translate technical concepts into business terms.
• Hands-on experience with Microsoft 365 and Azure environments.
• Working knowledge of networking fundamentals (firewalls, VPNs, routing, and switching), endpoint management, backup, and disaster recovery.
• Familiarity with cybersecurity concepts including identity, access management, and endpoint protection.
• Experience using MSP tools such as RMM, PSA, and documentation platforms.
• Bachelor’s degree in Information Technology, Computer Science, or equivalent practical experience.

Responsibilities

• Serve as the primary technical point of contact and advisor for assigned client environments.
• Conduct structured technical reviews to assess standards alignment, configuration health, and technical risk.
• Maintain visibility into infrastructure, cloud, security posture, asset lifecycle, and license exposure.
• Identify and document risks, gaps, and improvement opportunities with clear business impact.
• Translate technical findings into actionable recommendations that support client planning and decision making.
• Partner with internal service, engineering, and project teams to route and validate remediation efforts.
• Contribute to and maintain accurate technical documentation and environment visibility.
• Support lifecycle planning discussions by identifying end‑of‑life, end‑of‑support, and supportability risks.
• Participate in client meetings to review environment health, risks, and recommended actions.

Skills

IT service delivery

Client-facing communication

Environment assessments

Governance & risk

Project work

Security concepts

Networking fundamentals

Disaster recovery planning

Education

Bachelor's degree in Information Technology/Computer Science

Tools

Microsoft 365

Azure

RMM

PSA

Documentation platforms

Job description

Impact Networking, LLC seeks a Technical Account Manager to act as a trusted technical advisor for managed services clients. You will assess environments against standards, identify risks, and translate findings into actionable recommendations, partnering with delivery teams and client stakeholders.

This role emphasizes strategic technical visibility and lifecycle planning, guiding remediation efforts alongside engineering and project teams, rather than daily ticket work, with a strong