Strategic Technical Account Manager

Impact Networking, LLC

Madison (WI)

On-site

USD 95,000 - 120,000

Full time

4 days ago

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Benefits offered by this job

PTO and holidays

Parental Leave

Retirement plans

Healthcare coverage

Job summary

Impact Networking, LLC is seeking a Technical Account Manager to serve as a trusted technical advisor for assigned managed services clients. You will perform governance-focused oversight, assess environments against standards, and translate findings into actionable recommendations.

Work with internal delivery teams and client stakeholders to ensure stable, supportable environments aligned with best practices, focusing on strategic visibility and planning rather than day-to-day ticketing.

Qualifications

5+ years of experience in IT service delivery with managed services experience strongly preferred.
Proven ability to perform environment assessments and technical reviews and identify patterns, risks, and gaps.
Experience progressing beyond support roles into systems engineering, implementation, or project work.
Strong client-facing communication skills with the ability to translate technical concepts into business terms.
Hands-on experience with Microsoft 365 and Azure environments.
Working knowledge of networking fundamentals (firewalls, VPNs, routing, and switching), endpoint management, backup, and disaster recovery.
Familiarity with cybersecurity concepts including identity, access management, and endpoint protection.
Experience using MSP tools such as RMM and PSA platforms.
Bachelor’s degree in Information Technology, Computer Science, or equivalent practical experience.

Responsibilities

Serve as the primary technical point of contact and advisor for assigned client environments.
Conduct structured technical reviews to assess standards alignment, configuration health, and technical risk.
Maintain visibility into infrastructure, cloud, security posture, asset lifecycle, and license exposure.
Identify and document risks, gaps, and improvement opportunities with clear business impact.
Translate technical findings into actionable recommendations that support client planning and decision making.
Partner with internal service, engineering, and project teams to route and validate remediation efforts.
Contribute to and maintain accurate technical documentation and environment visibility.
Support lifecycle planning discussions by identifying end-of-life, end-of-support, and supportability risks.
Participate in client meetings to review environment health, risks, and recommended actions.