Strategic Technical Account Manager

Impact Networking, LLC; Hammond (IN); On-site; USD 95,000 - 120,000; Full time

Benefits offered by this job

PTO 20 days

Paid holidays

Parental Leave

401K retirement

Job summary

Impact Networking, LLC is seeking a Technical Account Manager to serve as a trusted technical advisor and governance partner for assigned managed services clients. This role emphasizes proactive oversight, standards alignment, risk assessment, and translating findings into actionable recommendations while coordinating with delivery teams.

The TAM focuses on strategic technical visibility and planning rather than day‑to‑day ticket execution, working to ensure stable, supportable environments

Qualifications

• 5+ years in IT service delivery with managed services experience.
• Ability to perform environment assessments and audits to identify risks.
• Progression beyond L2 support into systems engineering or project work.
• Strong client-facing communication translating tech into business terms.
• Hands-on with Microsoft 365 and Azure environments.
• Working knowledge of networking (firewalls, VPNs, routing, switching).
• Familiarity with cybersecurity concepts and endpoint protection.
• Experience with MSP tools such as RMM, PSA and documentation platforms.
• Bachelor’s degree in Information Technology or Computer Science.

Responsibilities

• Serve as primary technical contact and trusted advisor for client environments.
• Conduct structured reviews to assess standards, configuration health and risk.
• Maintain visibility into infrastructure, cloud, security posture and licenses.
• Identify risks, gaps and opportunities with clear business impact.
• Translate findings into actionable recommendations for planning and decisions.
• Collaborate with internal teams to validate remediation efforts.
• Maintain documentation and environment visibility.
• Participate in lifecycle planning discussions for end-of-life risks.
• Join client meetings to review health, risks, and actions.

Skills

IT service delivery

Environment assessments

Systems engineering

Client-facing communication

Microsoft 365

Azure

Networking fundamentals

Cybersecurity concepts

MSP tools (RMM/PSA)

Education

Bachelor’s degree in Information Technology/Computer Science

Tools

RMM tools

PSA platforms

Documentation platforms

Job description

Impact Networking, LLC is seeking a Technical Account Manager to serve as a trusted technical advisor and governance partner for assigned managed services clients. This role emphasizes proactive oversight, standards alignment, risk assessment, and translating findings into actionable recommendations while coordinating with delivery teams.

The TAM focuses on strategic technical visibility and planning rather than day‑to‑day ticket execution, working to ensure stable, supportable environments