Strategic Delivery TAM - Client Success & Ops Lead

Aldridge; Houston (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Aldridge is seeking a Technical Account Manager to serve as the day‑to‑day operational owner for key client accounts from Houston. This newly created role bridges Technology Directors and Customer Success Managers to deliver IT services at scale and protect client outcomes.

You will own service delivery across Service Desk, NOC, SOC, and Professional Services, ensure SLAs and CSAT goals, and translate IT roadmaps into actionable delivery plans while coordinating with internal teams.

Responsibilities

• Own day-to-day service delivery execution across Service Desk, NOC, SOC, and Professional Services for assigned client accounts.
• Ensure SLAs, ticket aging, and all client delivery commitments are met consistently and predictably.
• Coordinate across internal delivery teams to resolve delivery conflicts, prioritize work, and manage escalations.
• Translate TD roadmaps and IT strategies into coordinated operational action plans.
• Ensure client success commitments are operationally backed and delivered as promised.
• Participate selectively in Quarterly Business Reviews to provide delivery context and accountability.
• Proactively monitor delivery patterns, service trends, and ticket data to surface systemic issues before they escalate.

Tools

BrightGauge

CW Manage

Job description

Aldridge is seeking a Technical Account Manager to serve as the day‑to‑day operational owner for key client accounts from Houston. This newly created role bridges Technology Directors and Customer Success Managers to deliver IT services at scale and protect client outcomes.

You will own service delivery across Service Desk, NOC, SOC, and Professional Services, ensure SLAs and CSAT goals, and translate IT roadmaps into actionable delivery plans while coordinating with internal teams.