Strategic Technical Account Delivery Lead

Aldridge; Fort Worth, Northern (TX, KY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive Salary

Health benefits

401(k) Matching

Paid time off

Training & development

Job summary

Aldridge in Fort Worth, TX is seeking a Technical Account Manager to own day-to-day delivery across Service Desk, NOC, SOC, and Professional Services for assigned client accounts. You will translate IT roadmaps into coordinated operational actions and maintain delivery commitments to ensure CSAT and renewal goals are met.

Collaborating with Technology Directors and Customer Success Managers, you will monitor SLA performance, escalate proactively, and drive improvements across the full service

Qualifications

• 3+ years in a technical account management, service delivery, or managed services operations role.

Responsibilities

• Own day-to-day service delivery across Service Desk, NOC, SOC, and Professional Services for assigned accounts.

Skills

Operational accountability

Pattern recognition

Cross-functional influence

Client orientation

Structured communication

Adaptability

Tools

ConnectWise Manage

BrightGauge

CW Manage

ITIL familiarity

Job description

Aldridge in Fort Worth, TX is seeking a Technical Account Manager to own day-to-day delivery across Service Desk, NOC, SOC, and Professional Services for assigned client accounts. You will translate IT roadmaps into coordinated operational actions and maintain delivery commitments to ensure CSAT and renewal goals are met.

Collaborating with Technology Directors and Customer Success Managers, you will monitor SLA performance, escalate proactively, and drive improvements across the full service