Remote Technical Account Manager — Strategy & Roadmap

Automatic Data Processing, Inc.; Iowa; Híbrido; USD 80.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid/Remote work option

Descripción de la vacante

Automatic Data Processing, Inc. is seeking a Technical Account Manager to serve as the primary technical liaison for Managed Services clients and translate business objectives into actionable technology strategies.

This role combines strategic account ownership with deep technical expertise to coordinate resources and improve security, reliability, and scalability. The TAM will lead technology assessments, develop multi-year roadmaps, and partner with account management, engineering, and

Formación

• Bachelor’s degree in information technology, computer science, business technology, or a related field.
• Five or more years of progressive experience supporting, designing, or managing business technology environments.
• Demonstrated experience advising clients or business leaders, conducting technical assessments, and developing technology plans or roadmaps.
• Experience coordinating work across service desk, engineering, security, project, and account teams.

Responsabilidades

• Serve as the primary technical liaison and trusted advisor for assigned Managed Services clients.
• Develop a thorough understanding of each client’s business goals, operations, technology environment, compliance obligations, risk tolerance, and growth plans.
• Conduct recurring technology assessments covering infrastructure, cloud services, cybersecurity, and operations.
• Create and present a multi-year technology roadmap prioritizing risk reduction and modernization.
• Lead technical business reviews with client stakeholders and document priorities, decisions, and risks.
• Translate technical findings into practical business recommendations with options and budget considerations.
• Coordinate with account management, service delivery, engineering, security, projects, and support to execute the roadmap.
• Maintain client documentation, standards, diagrams, and lifecycle records.
• Review service trends and incident data to identify root causes and corrective actions.
• Guide solution design to promote secure, reliable, and scalable environments.
• Support onboarding and major initiatives, aligning with long-term roadmaps.
• Provide leadership during complex issues with clear client communication.
• Identify opportunities to improve outcomes through standardization and automation.

Conocimientos

Technical expertise

Client advisory

Roadmapping

Stakeholder management

Communication

Assessment skills

Planning

Leadership

Educación

Bachelor's degree in IT/CS/Business Tech

Herramientas

Microsoft 365

Azure

Windows Server

Active Directory/Entra ID

Enduser collaboration platforms

Descripción del empleo

Automatic Data Processing, Inc. is seeking a Technical Account Manager to serve as the primary technical liaison for Managed Services clients and translate business objectives into actionable technology strategies.

This role combines strategic account ownership with deep technical expertise to coordinate resources and improve security, reliability, and scalability. The TAM will lead technology assessments, develop multi-year roadmaps, and partner with account management, engineering, and