Senior Technical Account Manager - AI Commerce Growth

Spangle AI; New York (NY); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Unlimited PTO

Job summary

Spangle AI is seeking a Customer-Facing Technical Account Manager with deep expertise in e-commerce and digital marketing. You will act as the strategic bridge between our clients and internal technical teams, translating complex A/B testing data, attribution insights, and performance analytics into clear, actionable business strategies that directly impact revenue growth.

This role is highly consultative, requiring strong analytical skills, executive communication ability, and hands-on

Qualifications

• 5+ years in Technical Account Management, Customer Success, Solutions Consulting, or Performance Marketing Strategy.
• Direct experience in e-commerce, digital marketing technology, or SaaS platforms serving retail brands.
• Deep understanding of digital marketing channels (SEO, SEM, Paid Social, Email, Affiliate) and their impact on e-commerce unit economics.
• Hands-on experience with analytics platforms such as Google Analytics (GA4), Shopify Analytics, Mixpanel, or similar tools.
• Experience working with major e-commerce platforms (Shopify, SFCC, Magento, WooCommerce).
• Ability to clearly explain complex technical and statistical concepts to non-technical executives. Strong executive presence and consultative selling mindset.
• Excellent written and verbal communication skills. Ability to manage multiple client accounts in a fast-paced startup environment.

Responsibilities

• Develop deep mastery of key e-commerce KPIs, including CVR, ROAS, AOV, CAC, CLV retention and cohort performance metrics.
• Translate A/B testing results, statistical analyses, and experimentation outcomes into business recommendations that clearly demonstrate ROI and incremental revenue impact.
• Own end-to-end client reporting, including Performance dashboards, Executive business reviews (EBRs), Funnel diagnostics, Attribution analysis and Growth opportunity identification.
• Work consultatively with merchants to interpret performance data and identify opportunities to improve marketing efficiency, landing page performance, and conversion funnel outcomes.
• Educate clients on multi-touch attribution models, customer journey analysis, incrementality testing, and cross-channel performance evaluation.
• Serve as the voice of the customer internally. Partner with Product, Engineering, and Data Science teams to ensure client feedback and business priorities inform roadmap decisions.

Skills

E-commerce KPIs

ROAS optimization

Analytical thinking

Executive communication

Data storytelling

Attribution analysis

Cross-functional liaison

Tools

GA4

Shopify Analytics

Mixpanel

Job description

Spangle AI is seeking a Customer-Facing Technical Account Manager with deep expertise in e-commerce and digital marketing. You will act as the strategic bridge between our clients and internal technical teams, translating complex A/B testing data, attribution insights, and performance analytics into clear, actionable business strategies that directly impact revenue growth.

This role is highly consultative, requiring strong analytical skills, executive communication ability, and hands-on