Strategic Technical Account Manager

Rippling; San Francisco (CA); Remote; USD 80,000 - 105,000; Full time

Job summary

Rippling, Inc. is seeking a customer-obsessed Technical Account Manager (TAM) to join our expanding Customer Success team in San Francisco.

You will own key admin relationships, drive adoption of Rippling's product suite, and deliver an impeccable customer experience, turning customers into long-term champions. As a trusted advisor, you will manage a 40+ account book, collaborate with support, product, and engineering, and help with open enrollment and year-end payroll.

Qualifications

• 3+ years in a technical, customer-facing role at a B2B SaaS company.
• Demonstrated ability to manage a portfolio of 40+ accounts.
• Exceptional problem-solving and technical troubleshooting skills.
• Stellar written and verbal communication with a track record of strong customer relationships.
• Hands-on experience resolving complex customer escalations.

Responsibilities

• Act as a trusted technical and strategic advisor by becoming a subject matter expert across Rippling's platform.
• Provide proactive technical consultation to optimize workflows and increase adoption of new features.
• Serve as a primary escalation point for critical customer issues, working cross-functionally to drive rapid resolution.
• Build long-term relationships by owning a book of clients and guiding them through milestones like open enrollment and year-end payroll filing.
• Identify and qualify add-on opportunities and support renewal negotiations in partnership with your Account Manager counterparts.
• Master the Rippling product suite and the nuances of how our offerings work together.
• Work directly with customers to understand core business needs and advise on Rippling solutions.

Skills

Technical Account Management

Customer Success

Account Management

B2B SaaS

Problem Solving

Communication Skills

Job description

Rippling, Inc. is seeking a customer-obsessed Technical Account Manager (TAM) to join our expanding Customer Success team in San Francisco.

You will own key admin relationships, drive adoption of Rippling's product suite, and deliver an impeccable customer experience, turning customers into long-term champions. As a trusted advisor, you will manage a 40+ account book, collaborate with support, product, and engineering, and help with open enrollment and year-end payroll.