Strategic Technical Account Manager

NetApp; San Jose (CA); Hybrid; USD 129,000 - 152,000; Full time

Job summary

NetApp is seeking a Technical Account Manager (TAM) to blend technical expertise with customer success, delivering valued outcomes for our clients. You will partner with customers to understand goals, craft technical success plans, and position NetApp as a trusted advisor while collaborating with sales and professional services.

The role requires 8+ years in B2B, strong tech knowledge, and comfort with data-driven insights.

Qualifications

• 8+ years in B2B customer-facing roles (CS, SE, TAM, or related).
• Strong technical understanding of enterprise IT and NetApp products.
• Proven ability to build strategic technical relationships with customers.

Responsibilities

• Consult with customers to provide technical guidance and adoption plans.
• Build and maintain success plans aligned with customer goals.
• Coordinate with Renewal Specialists, Field Sales, and internal teams.

Skills

Customer success

Relationship building

Technical acumen

Data analysis

Communication

Project management

Education

Bachelor’s degree or equivalent with 8+ years of B2B experience

NetApp Certified Technical Support Professional (NCTSP) or higher

Tools

MS Office

Gainsight

Salesforce

Job description

NetApp is seeking a Technical Account Manager (TAM) to blend technical expertise with customer success, delivering valued outcomes for our clients. You will partner with customers to understand goals, craft technical success plans, and position NetApp as a trusted advisor while collaborating with sales and professional services.

The role requires 8+ years in B2B, strong tech knowledge, and comfort with data-driven insights.