Technical Account Manager – Customer Success & Solutions

T-Mobile

Overland Park (KS)

On-site

USD 63,000 - 113,000

Full time

5 hours ago

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Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Free financial coaching

Paid time off and holidays

Job summary

T-Mobile is hiring in Overland Park for a role that ensures high‑quality experiences for strategic business customers. You will guide technical issue resolution, collaborate with cross‑functional teams, and drive improvements in service delivery.

The work directly supports customer retention and overall service quality. Expected responsibilities include monitoring issues, analyzing processes, and coordinating resources to minimize escalations, with a focus on outcomes and actionable insights for

Qualifications

High School Diploma/GED (Required).
2-4 years Managing Technical Projects (Preferred).
Less than 2 years Reporting Experience (Preferred).

Responsibilities

Monitor and manage progress toward resolution of customer technical issues to maintain service continuity.
Analyze process flows and tool applications to identify and implement improvements enhancing customer experience.
Coordinate resources to resolve sensitive or chronic technical problems, minimizing escalations.
Provide timely feedback to management on customer trends, issues, and needs to support decision‑making.
Also responsible for other duties/projects as assigned by business management as needed.