Technical Account Manager — Customer Success & Solutions

T-Mobile; Atlanta (GA); On-site; USD 63,000 - 113,000; Full time

Job summary

T-Mobile USA is seeking a role to support organizational success by ensuring a high-quality customer experience for strategic business customers. This role manages technical issues by directing team efforts and resolving service challenges promptly, collaborating with cross-functional teams to deliver effective business solutions.

Success is measured by customer satisfaction, issue resolution efficiency, and operational improvements that drive customer retention and higher service quality.

Qualifications

• High School Diploma/GED required.
• 2–4 years managing technical projects preferred.
• Less than 2 years reporting experience preferred.

Responsibilities

• Monitor and manage progress toward resolution of customer technical issues to maintain service continuity
• Analyze process flows and tool applications to identify and implement improvements enhancing customer experience
• Coordinate resources to resolve sensitive or chronic technical problems, minimizing escalations
• Provide timely feedback to management on customer trends, issues, and needs to support decision‑making
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Adaptability

Communication

Customer service

Escalation management

Presentation delivery

Product knowledge

Root cause analysis

Technical account management

Technical knowledge

Age 18+

US work authorization

Education

High School Diploma/GED

Job description

T-Mobile USA is seeking a role to support organizational success by ensuring a high-quality customer experience for strategic business customers. This role manages technical issues by directing team efforts and resolving service challenges promptly, collaborating with cross-functional teams to deliver effective business solutions.

Success is measured by customer satisfaction, issue resolution efficiency, and operational improvements that drive customer retention and higher service quality.