Strategic Technical Account Manager

Workday, Inc.; Austin (TX); On-site; USD 113,000 - 200,000; Full time

Job summary

Workday, Inc. in Austin, TX, is seeking a Senior Technical Account Manager to oversee strategic, high-impact accounts and drive production reliability.

You will coordinate across Operations, Professional Services, Development and Product Management, and act as a trusted advisor to executives. The ideal candidate has 7+ years in product support or consulting for SaaS, with strong communication, leadership and stakeholder management skills, including CXO interactions.

Qualifications

• BS or MS in a Technical Degree (e.g., CS, MIS) or equivalent technical work experience.
• 4+ years of experience in product support, customer success, account management or consulting for a complex B2B enterprise software solution.
• 7+ years of experience in product support, customer success, account management or consulting for a complex SaaS solution and large enterprise accounts.

Responsibilities

• Lead escalations and incidents for strategic enterprise customers.
• Coordinate with cross-functional teams across Operations, Professional Services, Development and Product Management.
• Engage with Senior Leadership and functional teams to remove roadblocks and address delays.
• Travel up to 25% as needed and participate in our 24x7 program.

Skills

Customer success

Account management

SaaS

B2B software

Education

BS or MS in a Technical Degree

Job description

Workday, Inc. in Austin, TX, is seeking a Senior Technical Account Manager to oversee strategic, high-impact accounts and drive production reliability.

You will coordinate across Operations, Professional Services, Development and Product Management, and act as a trusted advisor to executives. The ideal candidate has 7+ years in product support or consulting for SaaS, with strong communication, leadership and stakeholder management skills, including CXO interactions.