Senior Technical Account Manager, SaaS & Cloud

Automatic Data Processing, Inc.; Augusta (GA); Hybrid; USD 90,000 - 130,000; Full time

Job summary

WorkForce Software, an ADP company, is seeking a Technical Account Manager to serve as a trusted advisor embedded in our enterprise customer environments. You will guide configuration, integration, and optimization of our cloud-based solutions, manage escalations, and drive adoption while partnering with engineering, support, and product teams.

This hybrid role requires strong communication, multi-vendor leadership, and the ability to translate complex technical issues into clear business

Qualifications

• 5+ years of experience with WorkForce Software Suite.
• Experience with enterprise customers in SaaS, tech, or consulting.
• Strong written and verbal communication skills.
• Strong problem-solving with analytical and creative thinking.
• Knowledge of customer engagement and stakeholder alignment.
• Ability to lead multivendor technical discussions.
• Hybrid role near Augusta, GA; Livonia, MI; or Maitland, FL.

Responsibilities

• Ensure delivery of technical commitments and SLAs.
• Communicate between ADP, Client Engineering, and vendor partners.
• Prepare support environments and data workflows for go-live.
• Troubleshoot complex issues across cloud platforms and SaaS.
• Collaborate with engineering, product, and support teams on escalations.

Skills

Technical Account Management

SaaS experience

Customer relations

Troubleshooting

Cross-functional collaboration

Job description

WorkForce Software, an ADP company, is seeking a Technical Account Manager to serve as a trusted advisor embedded in our enterprise customer environments. You will guide configuration, integration, and optimization of our cloud-based solutions, manage escalations, and drive adoption while partnering with engineering, support, and product teams.

This hybrid role requires strong communication, multi-vendor leadership, and the ability to translate complex technical issues into clear business