Senior Workday TAM: Strategic ERP & HCM Partner

Workday; Phoenix (AZ); Hybrid; USD 112,200 - 194,300; Full time

Benefits offered by this job

Flex Work

Job summary

Workday is seeking a dedicated Technical Account Manager (TAM) to manage strategic customer relationships, coordinate critical cases, and drive customer success across Workday's architecture, including HCM, Payroll, and Financials. You will work with senior leadership and cross‑functional teams to ensure alignment and timely resolution of issues.

The role requires experience with large ERP/SaaS deployments, exceptional communication, and a proactive approach to customer outcomes, with travel up

Qualifications

• Strong communication and project‑management skills.
• Experience building relationships with large, complex customers.
• Leadership in cross‑functional projects and executive interactions.

Responsibilities

• Build and maintain relationships with Workday's largest strategic accounts.
• Coordinate multiple accounts and prioritize critical cases and events.
• Act as liaison between Operations, Professional Services, Development, Product Management and Customers.

Skills

Communication

Project management

Customer relations

Leadership

Technical background

Education

BS or MS in a technical degree

Job description

Workday is seeking a dedicated Technical Account Manager (TAM) to manage strategic customer relationships, coordinate critical cases, and drive customer success across Workday's architecture, including HCM, Payroll, and Financials. You will work with senior leadership and cross‑functional teams to ensure alignment and timely resolution of issues.

The role requires experience with large ERP/SaaS deployments, exceptional communication, and a proactive approach to customer outcomes, with travel up