Enterprise Technical Account Manager — Strategic Partner

Workday, Inc.; Austin (TX); Hybrid; USD 118,000 - 178,000; Full time

Job summary

Workday, Inc. in Austin, TX is seeking a Technical Account Manager to manage strategic accounts, coordinate cross-functional teams, and drive escalations to ensure production success.

The role requires strong communication, project management, and a solid technical background, with travel up to 25% and participation in our 24x7 program. The company emphasizes flexible work arrangements under Workday's approach to balance and growth.

Qualifications

• BS or MS in a technical degree or equivalent technical work experience.
• 4+ years in product support, customer success, or account management for a complex B2B enterprise SaaS.
• Senior role requires 7+ years in product support or related field with 5+ years in enterprise SaaS.

Responsibilities

• Manage multiple strategic accounts and build strong relationships.
• Coordinate with Operations, Professional Services, Development, and Product Management.
• Become an expert in Workday Architecture and apply it to engagements as needed.
• Demonstrate competency in Workday products: HCM, Payroll, Financials.
• Review upcoming customer events to plan and execute solutions.
• Engage with senior leadership to remove roadblocks and drive production success.
• Own escalated issues and coordinate cross-functional resolution.
• Carry out regular reviews of customer cases to identify trends.
• Travel up to 25% and participate in the 24x7 program.

Skills

Communication

Project management

Technical background

Customer relations

Education

BS or MS in a technical degree

Job description

Workday, Inc. in Austin, TX is seeking a Technical Account Manager to manage strategic accounts, coordinate cross-functional teams, and drive escalations to ensure production success.

The role requires strong communication, project management, and a solid technical background, with travel up to 25% and participation in our 24x7 program. The company emphasizes flexible work arrangements under Workday's approach to balance and growth.