Senior Technical Account Manager — Enterprise SaaS

Automatic Data Processing, Inc.; Florida; Hybrid; USD 90,000 - 140,000; Full time

Job summary

WorkForce Software, an ADP company, is seeking a Technical Account Manager to guide enterprise customers through technical solutions and ongoing optimization. You will serve as a trusted advisor embedded in customer environments, handling escalations and coordinating with engineering, support, and product teams.

You will manage client configurations, integrations, and workflows, ensuring successful deployments and long-term adoption.

Qualifications

• 5+ years experience with WorkForce Software Suite and/or equivalent SaaS platforms.
• Experience supporting enterprise customers in SaaS, tech, or consulting.
• Excellent written and verbal communication, able to present clearly.

Responsibilities

• Ensure delivery of technical commitments and SLAs; manage escalations and open issues.
• Communicate with clients, engineering, product, and vendor partners to drive resolution.
• Prepare client environments and data workflows for go-live and scalability.
• Troubleshoot complex issues across cloud, APIs, security, and SaaS environments.
• Collaborate with internal teams to own escalations and mitigate risk.

Skills

Enterprise customer experience

Communication

Problem solving

Client relationship management

Operational leadership

Collaboration across teams

Workforce Software Suite

Tools

Workforce Software Suite

Job description

WorkForce Software, an ADP company, is seeking a Technical Account Manager to guide enterprise customers through technical solutions and ongoing optimization. You will serve as a trusted advisor embedded in customer environments, handling escalations and coordinating with engineering, support, and product teams.

You will manage client configurations, integrations, and workflows, ensuring successful deployments and long-term adoption.