Strategic Technical Account Manager

Aldridge; Alexandria (LA); On-site; USD 70,000 - 100,000; Full time

Job summary

Aldridge is seeking a Technical Account Manager to bridge the gap between the client and our technical delivery team in the US. You will foster strong client relationships, monitor account health, and translate feedback into actionable steps for the delivery teams.

In this mid-level role, you will facilitate business reviews, support roadmap alignment, and coordinate with internal teams to ensure proactive communication and timely delivery.

Qualifications

• Experience in client relationship management.
• Strong communication and presentation skills.
• Ability to coordinate with internal teams.

Responsibilities

• Serve as primary liaison for assigned client accounts, ensuring timely communication of updates, risks, or opportunities.
• Monitor account health through touchpoints and internal reporting tools.
• Coordinate lifecycle of service requests that require staff coordination, escalation, or approvals.
• Prepare, schedule, and lead regular Update and Planning Meetings and contribute to business reviews (BRs).
• Present clients with trend analysis, ticket summaries, feedback loops, and aligned recommendations in collaboration with vCIOs.

Skills

Account management

IT services

Client communication

Job description

Aldridge is seeking a Technical Account Manager to bridge the gap between the client and our technical delivery team in the US. You will foster strong client relationships, monitor account health, and translate feedback into actionable steps for the delivery teams.

In this mid-level role, you will facilitate business reviews, support roadmap alignment, and coordinate with internal teams to ensure proactive communication and timely delivery.