Strategic Tech Group Lead & Advisor

HP Inc.; Atlanta (GA); Sur place; USD 74 000 - 114 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Vision insurance

Long term/short term disability

Employee assistance program

Flexible spending account

Life insurance

Parental leave

Résumé du poste

HP, Inc. is seeking an AMS Technical Group Expert to oversee critical technology areas and manage strategic customer accounts. The role designs support solutions, mentors staff, and serves as a trusted advisor in service delivery.

You will lead complex projects, set policies, and build strong internal/external relationships. We value 8-10 years of HP-related experience, HP Indigo knowledge, ITIL certification, and a strong background in systems and field service.

Qualifications

• Four-year or Graduate Degree in Computer Science, Information Systems, or related discipline or commensurate work experience.
• 8-10 years of work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field.
• HP Indigo knowledge and S4/S5 & Web Expertise.

Responsabilités

• Oversee multiple critical or high-risk technology areas or customer groups, while integrating technical proficiency and business insight to devise customer-oriented solutions.
• Deliver strategic account support by consistently upholding advanced technical and operational prowess and staying abreast of industry dynamics.
• Evaluate support plans based on business indicators and align them with the organization’s service solutions.
• Cultivate and expand relationships with complex and strategic customer accounts, thereby nurturing growth.
• Act as a trusted advisor and consultant, for both customers and the organization, in service delivery, whether related to business, technology, industry, or specific applications.
• Design and execute support solutions, leading the team’s efforts towards comprehensive solution planning, execution, and management.
• Develop and present Value Based Delivery (VBD) account plans tailored to specific accounts and lead customer expectation management within the escalation process.
• Contribute inputs to operational methods and initiatives that could impact business management strategies within a given geographic area.
• Apply advanced subject matter knowledge, lead, and contribute to complex projects, and exercise independent judgment in resolving business issues and establishing policies.
• Develop and build productive internal/external working relationships and may provide mentoring and guidance to lower-level employees.

Connaissances

Automation

Customer Relationship Management

Customer Support

Electrical Engineering

Electromechanics

Electronics

Process Improvement

Technical Services

Technical Support

Test Equipment

Safety Standards

Operating Systems

KPIs

Field Service Management

Commissioning

Power/Environment Health

Formation

Four-year or Graduate Degree in Computer Science, Information Systems, or related discipline

8-10 years of work experience in HP products, customer base, account management, or related field

HP Indigo knowledge and S4/S5 & Web Expertise

ITIL Certification

Description du poste

HP, Inc. is seeking an AMS Technical Group Expert to oversee critical technology areas and manage strategic customer accounts. The role designs support solutions, mentors staff, and serves as a trusted advisor in service delivery.

You will lead complex projects, set policies, and build strong internal/external relationships. We value 8-10 years of HP-related experience, HP Indigo knowledge, ITIL certification, and a strong background in systems and field service.