Strategic Tech Account Manager – Enterprise & APIs (Remote)

Stripe

United States

Hybrid

USD 119,000 - 223,000

Full time

7 days ago

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Benefits offered by this job

Equity

Bonuses

401(k)

Wellness stipend

Job summary

Stripe is seeking a Technical Account Manager to support its largest and most complex customers. You will deliver a Gold Standard experience, build strong executive relationships, and drive cross-functional solutions across fraud, product adoption, and global expansion.

The role blends technical consultation with strategic account management. The ideal candidate has 5+ years in enterprise client execution, API familiarity, and a track record of solving challenging user problems.

Qualifications

5+ years of enterprise-level, client-facing experience.
Strong written and verbal communication skills.
Ability to lead complex integration conversations in a highly consultative and proactive manner.
Familiarity with APIs and the ability to explain API concepts to Stripe’s largest and most technical customers.
Bachelor's degree is required.

Responsibilities

Provide a Gold Standard Experience to key stakeholders at your assigned accounts.
Work with the broader Operations team to share current-state context, resources, and knowledge across teams.
Build long-term user relationships that increase loyalty to Stripe and its products.
Work cross-functionally to provide and implement operational solutions across fraud, disputes, declines, product adoption, and global expansion.
Partner with Account Management and other user-facing teams as part of a broader effort.
Lead user-facing meetings in person and by video.
Contribute to the continued design of this support offering.
Create user-facing content that provides long-term solutions.