Technical Account Manager, Platform

Stripe; San Francisco (CA); On-site; USD 160,000 - 230,000; Full time

Job summary

Stripe, the global payments platform, is seeking aTechnical Account Manager in San Francisco, CA to support our largest and most complex users. You will build trusted relationships, coordinate cross-functional teams, and deliver strategic guidance to optimize technical operations and drive global growth for customers leveraging Stripe's products.

Ideal candidates have 5+ years in enterprise client-facing roles, strong APIs and SQL skills, and a proven ability to lead complex integration

Qualifications

• Minimum 5+ years of enterprise-level, client-facing experience.
• Strong product sense and problem-solving for complex user needs.
• Excellent written and verbal communication.
• Ability to lead complex API integration discussions.
• Familiarity with APIs and explaining concepts to technical customers.
• Familiarity with SQL and building basic queries.
• Strong troubleshooting skills with technical teams.
• Bachelor's degree required.

Responsibilities

• Provide Gold Standard experience to key stakeholders at assigned accounts.
• Coordinate with Operations to share context and resources for a Gold Standard experience.
• Build long-term user relationships to increase loyalty.
• Work cross-functionally to implement operational solutions across fraud, declines, product adoption, and global expansion.
• Partner with Account Management and other user-facing teams.
• Lead user-facing meetings in person and by video.
• Contribute to the design of the support offering.
• Create user-facing content with long-term solutions.

Skills

Enterprise-level experience

Client-facing

Product sense

Communication skills

API concepts

SQL

Technical troubleshooting

Stakeholder management

Education

Bachelor's degree

Job description

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies, from the world’s largest enterprises to the most ambitious startups, use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a significant amount of work ahead. This is an opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Technical Account Managers work cross-functionally to support Stripe’s largest and most complex users. Through trusted relationships, we offer customized, strategic consultation and proactively identify opportunities to help businesses deliver more value to their customers, optimize their technical operations, and accelerate global growth with Stripe.

What you’ll do

Strategically support Stripe’s largest and most complex users.

Responsibilities

• Provide a Gold Standard Experience to key stakeholders at your assigned accounts.
• Work with the broader Operations team to share current-state context, resources, and knowledge that support a Gold Standard Experience across teams that interact directly with users through support channels, external documentation, product feedback, and product development.
• Build long-term user relationships that increase loyalty to Stripe and its products.
• Work cross-functionally, both internally and within users’ organizations, to provide and implement operational solutions across areas including fraud and disputes, declines, product adoption, and global expansion.
• Partner with Account Management and other user-facing teams as part of a broader effort to support Stripe users.
• Lead user-facing meetings in person and by video.
• Contribute to the continued design of this support offering.
• Create user-facing content that provides long-term solutions.

Who you are

We're looking for someone who meets the minimum requirements for the role. If you meet these requirements, we encourage you to apply. Preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 5+ years of enterprise-level, client-facing experience.
• Strong product sense and enthusiasm for solving difficult user-related problems.
• Strong written and verbal communication skills.
• Ability to lead complex integration conversations in a highly consultative and proactive manner.
• Familiarity with application programming interfaces (APIs) and the ability to explain API concepts to Stripe’s largest and most technical customers.
• Familiarity with Structured Query Language (SQL) and comfort building basic queries and modifying more complex ones.
• Strong technical troubleshooting skills and comfort working with technical teams.
• Strong client relationship management skills, including the ability to lead business and technical conversations with stakeholders at multiple levels of an organization.
• Bachelor's degree is required.

Preferred qualifications

• Experience in the payments industry
• An operations-focused mindset, with the ability to identify and reduce process friction while building scalable processes.
• Experience managing small- to medium-scale projects.
• Strong organizational skills and a self-starting approach.